Configuration & Support Specialist – E-Signature (m/f)

ARHS Group, part of Accenture, is looking for an Electronic Signature Configuration & Support Specialist to support one of our major clients (EU Institution).

In this role, you will provide L1/L2 support, configuration, and user onboarding for the electronic signature platform. You will combine technical setup with user support and training, ensuring smooth adoption across the institution — including senior stakeholders and external clients.

THE WORK:

• Provide L1/L2 support for electronic signature solutions, troubleshooting issues and escalating when necessary.
• Configure, update, and manage user setup for platforms such as DocuSign.
• Support integration with document management systems (e.g., SharePoint, OpenText Content Server).
• Assist users with mobile applications for electronic signatures.
• Deliver onboarding, training, and guidance sessions for internal staff and external clients.
• Create and maintain user guides, FAQs, and knowledge base articles.
• Identify recurring issues and suggest improvements in processes or configuration.
• Promote best practices and support change adoption across the institution.

Flexible: The work location for this role includes a mix of working remotely and onsite at a client in Luxembourg.

HERE’S WHAT YOU’LL NEED:

• Hands-on experience with electronic signature configuration (DocuSign or similar).
• Strong technical support experience (L1/L2).
• Knowledge of integration with document management systems (SharePoint, OpenText, or similar).
• Familiarity with mobile applications and user support.
• Strong communication skills, with the ability to train and support users at all levels.
• Ability to create clear, user-friendly documentation and training materials.
• Fluency in English (written and spoken); other EU languages are a plus.
• Service-oriented mindset with strong problem-solving skills.

EXPERIENCE & QUALIFICATIONS:

• 5+ years in IT support, consulting, or application adoption roles.
• Proven experience with DocuSign or other e-signature platforms.
• Track record in delivering user training and adoption programs.

Arηs Group – part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 11 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy and Bulgaria.

With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others.

Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.

Our Vision and Values

Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.

Our values are: caring, agility, excellence, innovation, continual improvement, and reliability.

Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.

Our Culture

We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.

Our Brand

The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War – in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.

Don’t hesitate! Join our team

What you’ll get:

An informal hierarchy and work environment:

Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

An attractive salary package:

With an attractive salary and benefits package – including advantageous fringe benefits – you’ll be paid for what you love to do.

A strong corporate culture:

You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients – our values from the foundation of the way we work.

Learning & development opportunities:

We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

Exciting projects:

You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.

A rock solid company:

With more than 200 customers, you’ll join a business with a sustainable and growth-oriented plan.

But let’s talk about it face to face!

You have the qualities as listed above? Please, apply & send us your CV, which will be processed in full confidentiality.

You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.