APM Expert

Company Description

Arηs Group - part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 12 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy, Portugal and Bulgaria. With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others. Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.

Job Description

ARHS Group – part of Accenture – is looking for an APM Expert for one of its clients at the EU Institutions in Brussels.

Role & Responsibilities

• Reviewing OSS notes to enhance and stabilize APM operations.
• Evaluating repair items and implementing archiving strategies for treated cases.
• Streamlining rules for Routes and Clearing Agreements to optimize workflows.
• Managing calendar aligned with Clearing Agreements.
• Designing and configuring queue processing rules for effective task handling.
• Configuring Service Level Agreements (SLAs).
• Configuring the Payment Analyzer to ensure accurate and timely processing.
• Defining and implementing Exception Control mechanisms to handle anomalies.

Qualifications

Your Profile

• Strong analytical and problem-solving skills.
• A detail-oriented mindset with the ability to streamline complex processes.
• Proficiency in configuring SLAs, payment analyzers, and exception controls.
• The ability to work independently and collaboratively across teams.
• Excellent communication skills to convey technical concepts clearly.

Technical Skills

• Advanced proficiency in APM systems.
• In-depth knowledge of OSS notes and their application.
• Experience in reviewing and archiving repair items.
• Expertise in optimizing Routes & Clearing Agreements.
• Familiarity with calendar-based configurations for Clearing Agreements.
• Strong skills in queue processing rule design and configuration.
• Hands-on experience with SLA setup and management.
• Proficiency in Payment Analyzer configuration and maintenance.