Customer Adoption Specialist
Job Summary
Job Description
- Connect and engage with Informed Design customers to drive adoption for new technology and workflows virtually and in-person, engaging in hands-on troubleshooting when needed.
- Responsible to roll out new Informed Design technology to our customers, to our partner network and internally across Autodesk.
- Communicate industrialized construction solutions to customers at different levels, including product demos.
- Qualify new leads and opportunities.
- Attend, support and partner with cross-functional team members at industry events worldwide.
- Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions.
- 5+ years Customer Success/Account Management experience.
- Expertise in the Manufacturing PDM Autodesk collection.
- Excellent customer interaction skills.
- Experience in manufacturing building products (furniture, windows, doors, lighting).
- Construction industry experience.
- Experience establishing communication and engagement with prospects.
- Public speaking experience.
- Strong command of German and/or French.
- Annual cash bonuses
- Commissions for sales roles
- Stock grants
- Comprehensive benefits package
- Culture of belonging
- Meaningful work
7 skills required
Job Details
Role Overview.
The Informed Design Customer Adoption team ensures a high-quality product experience is delivered to customers as they learn, adopt, and use Autodesk's Informed Design workflows through virtual, in-person and on-demand content and interactions with the Adoption Team.
As a Customer Adoption team member, you will help support our customers' ability to adopt industrialized construction technology at all levels of formal Autodesk engagement. You will communicate product value appropriate for each prospect of Autodesk's solution and will lead the early stages of customer adoption activities including lead qualification, discovery and demo sessions and industry event support.
This hybrid position will report into the Sr. Manager of Business Operations.
Main Responsibilities
- You will connect and engage with Informed Design customers to drive adoption for new technology and workflows virtually and in-person, engaging in hands-on troubleshooting when needed.
- Responsible to roll out new Informed Design technology to our customers, to our partner network and internally across Autodesk.
- Communicate industrialized construction solutions to customers at different levels, including product demos.
- Qualify new leads and opportunities.
- Attend, support and partner with cross-functional team members at industry events worldwide.
- Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions.
Minimum Qualifications
- 5+ years Customer Success/Account Management experience.
- Expertise in the Manufacturing PDM Autodesk collection.
- Excellent customer interaction skills.
- Travel domestically and internationally, up to 20%.
The Ideal Candidate
- Experience in manufacturing building products (furniture, windows, doors, lighting).
- Construction industry experience.
- Experience establishing communication and engagement with prospects.
- Public speaking experience.
- Strong command of German and/or French.
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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About The Company
Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
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