Customer Engineer III-CMP/DDP/ETCH/FEP/MDP/VSE-C3-FY25

1 Minute ago • All levels • Software Development & Engineering

Job Summary

Job Description

Applied Materials is a global leader in materials engineering solutions, designing, building, and servicing equipment for chip and advanced display manufacturing. This Customer Engineer III role involves proficiently managing primary toolsets, performing quality repairs, completing qualifications, and actively responding to fab issues. The position requires applying diagnostic techniques, using documentation and test equipment, and ensuring customer satisfaction through clear communication and problem-solving.
Must have:
  • Proficiency on primary toolset
  • Ability to acquire additional systems and applications
  • Perform startup activities through Tier II with limited support
  • Complete qualifications with minimal assistance
  • Perform quality repairs
  • Actively respond to fab issues
  • Apply diagnostic techniques
  • Use documentation and test equipment
  • Perform most retrofits on equipment
  • Assume responsibility for full customer satisfaction
  • Comply with all safety procedures
Perks:
  • Supportive work culture
  • Opportunities for learning, development, and career growth
  • Programs and support for personal and professional growth
  • Health and wellbeing programs
  • Competitive and comprehensive total rewards program
  • Wellness programs (Employee Assistance Program, meditation, family support resources, travel insurance)
  • Development and training (free career development, mentoring programs, technical and professional courses)
  • Applied Giving program (employee contributions matched by the Applied Materials Foundation)

Job Details

Job description

Job ID

R2418532

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

Beijing,CHN, Chengdu,CHN, Hefei,CHN, Ningbo,CHN, Qingdao,CHN, Shanghai,CHN, Shenzhen,CHN, Wuhan,CHN, Wuxi,CHN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits

.

Key Responsibilities

Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Able to complete qualifications with minimal assistance. Performs startup activities through Tier II with limited support.

Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.

Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.

Can perform most retrofits on equipment. Assists in process issues.

Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer’s business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.

Performs BKM’s. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements:

This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

  • Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area

Business Expertise

  • Uses knowledge of how the team integrates with others to accomplish the team objectives
  • Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge

Leadership

  • Provides informal guidance and support to more junior team members

Problem Solving

  • Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures

Impact

  • Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency

Interpersonal Skills

  • Explains technical information within the team

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Applicant Privacy Policy

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Shanghai, China

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Software Development & Engineering Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

Grenoble, Auvergne-Rhône-Alpes, France (On-Site)

Hsinchu, Hsinchu City, Taiwan (On-Site)

Bengaluru, Karnataka, India (On-Site)

Grenoble, Auvergne-Rhône-Alpes, France (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Applied materials

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug