TPS Engineer -Display-Hefei/Nanjing/Shenzhen/Suzhou/Wuhan

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Job Summary

Job Description

Applied Materials is a global leader in materials engineering solutions for chip and advanced display production. This role involves participating in new product introductions, resolving critical customer issues, and driving failure analysis for product hardware performance. The engineer will provide Alpha and Beta site support for new hardware, process, or software designs, and generate system performance data.
Must have:
  • Participate in new product introductions and early learning shipments
  • Resolve critical long-term customer issues with upper management
  • Identify special projects for successful implementation and completion
  • Responsible for product Hardware performance at a specific customer
  • Provide third level escalation for Hardware & Software (stability) issues
  • Drive Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue
  • Provide Alpha Site support of Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
  • Provide Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
  • Initiate and provide review of ECO's to ensure data supports fix and follow up with communication to the field
  • Engage in technical dialogue with the customer in cases of customer escalations or hardware and software availability requests
  • Generate and present system performance data as required, including MTBF, MTBI and Availability, process data and I/W spending analysis
  • Support GPS in the generation of documentation such as CENs and BKMs
  • Create and review documentation covering technical improvements, system upgrades, and support plans
  • Present at customer level and ensure field implementation
  • Organize and manage on-site training for early learning shipments and new product introductions
  • Enhance local team product technical knowledge by frequent knowledge transfer from BU to the account
  • Demonstrate depth and/or breadth of expertise in own specialized discipline or field
  • Interpret internal/external business challenges and recommend best practices to improve products, processes or services
  • Lead functional teams or projects with moderate resource requirements, risk, and/or complexity
  • Lead others to solve complex problems; use sophisticated analytical thought to exercise judgment and identify innovative solutions
  • Impact the achievement of customer, operational, project or service objectives; work is guided by functional policies
  • Communicate difficult concepts and negotiate with others to adopt a different point of view
Perks:
  • Competitive and comprehensive total rewards program
  • Employee Assistance Program
  • Meditation and family support resources
  • Travel insurance
  • Programs and support that encourage personal and professional growth
  • Supportive work culture that encourages learning, development and career growth
  • Free career development and mentoring programs
  • Technical and professional courses
  • Worldwide "Giving" program where the Applied Materials Foundation matches employee contributions

Job Details

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible® the next generations of technology, join us to Make Possible® a Better Future.

What We Offer

Location: Nanjing,CHN, Shenzhen,CHN, Suzhou,CHN, Wuhan,CHN

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Key Responsibilities

  • Participates in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion. Responsible for product Hardware performance at a specific customer. Provides third level escalation for Hardware & Software (stability) issues.
  • Drives Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue.
  • Provides Alpha Site support of Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool.
  • Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
  • Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field. Also in cases of customer escalations or hardware and software availability requests, engages in technical dialogue with the customer.
  • Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
  • Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.
  • Organizes and manages on-site training for early learning shipments and new product introductions. Training audience to include both internal and external engineers. Enhances local team product technical knowledge by frequent knowledge transfer from BU to the account.

Functional Knowledge

  • Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

  • Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

  • Communicates difficult concepts and negotiates with others to adopt a different point of view

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 50% of the Time

Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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About The Company

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

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