Technical Product support (TPS) Engineer III - (E3)

undefined ago • 5 Years + • Product Management

Job Summary

Job Description

Applied Materials is a global leader in materials engineering solutions for chip and advanced display production. This role involves providing technical product support to customers, managing escalations, ensuring fleet performance, and supporting system installations and upgrades. The engineer will act as a liaison between customers and the division, providing technical documentation, and supporting new hardware, process, or software designs. Responsibilities also include generating system performance data and creating technical documentation.
Must have:
  • Responsible for all technical support related aspects at a specific customer
  • Acts as intermediary and field escalation focal point between customer and Division
  • Provides technical support and documentation to field engineers, technicians and product support personnel
  • Provides Alpha Site support to Engineering
  • Provides Beta Site Support
  • Initiates and provides review of ECO's
  • Generates and presents system performance data
  • Supports GPS in the generation of documentation
  • Minimum 5 years of experience in the semiconductor industry
  • Proven ability to lead technical failure analysis for high-value problems (HVP)
  • Strong English communication skills, both verbal and written
Perks:
  • competitive and comprehensive total rewards program
  • Employee Assistance Program
  • meditation and family support resources
  • travel insurance
  • physical, emotional, social and financial wellbeing programs
  • supportive work culture
  • career development programs
  • mentoring programs
  • technical and professional courses

Job Details

Who We Are

is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

What We Offer

At , we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at .

Key Responsibilities

  • Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
  • Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
  • Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
  • Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
  • Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
  • Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
  • Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Qualifications

  • Minimum 5 years of experience in the semiconductor industry (especially 's 300mm platform module), preferably with expertise in equipment engineering.
  • Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies, driving issues to resolution.
  • Strong English communication skills, both verbal and written, to effectively collaborate across global teams and with customers.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in New Taipei City, Taiwan

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Product Management Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

Singapore (On-Site)

Bengaluru, Karnataka, India (On-Site)

Santa Clara, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Singapore (On-Site)

Alzenau, Bavaria, Germany (Hybrid)

Santa Clara, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Applied materials

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug