Customer Project Manager

1 Month ago • 5-10 Years • Project Management

Job Summary

Job Description

Ookla is seeking a dynamic, customer-focused Customer Project Manager to serve esteemed clients in the Middle East and Africa regions. This role involves close collaboration with sales, services, and product teams to exceed customer needs and navigate complex technical and business challenges. The Customer Project Manager is responsible for planning, executing, and finalizing customer projects within scope, timeline, and budget, acting as the primary point of contact for customers. The ideal candidate is regionally based, adept at multitasking, prioritizing tasks, and excels in cross-functional communication and relationship building within a fast-paced, evolving environment. The role emphasizes enabling customer success and requires a passion for tackling unique challenges in a rapidly expanding company.
Must have:
  • 5-10 years of tech support/project management experience
  • Bachelor's degree in Business, Engineering, or related field
  • Telecommunications industry experience
  • Proficiency in RAN/RF
  • Project management tools proficiency (e.g., MS Project, Jira)
  • Strong leadership, communication, and negotiation skills
  • Ability to manage multiple projects
  • Strong problem-solving skills
  • Experience in cross-functional/multicultural environments
  • Willingness to travel regularly
Good to have:
  • PMP or equivalent certification
  • Experience supporting emerging products/services in new markets
  • Proficiency in establishing customer relationships
  • Technical background or understanding of industry technologies
  • Global business experience
  • Familiarity with Ookla's products
  • Familiarity with Data Analytics tools

Job Details

Description

Position at Ookla

Join Ookla, the driving force behind Speedtest, Downdetector, Ekahau, RootMetrics, and a suite of connectivity solutions. Our team thrives on passion and embraces the boundless possibilities ahead. We're seeking individuals who relish tackling intricate challenges, are driven to push their boundaries, and derive satisfaction from transforming innovative concepts into remarkable products.

 

Every day, our products facilitate millions of consumer-initiated tests worldwide, yielding billions of invaluable data points. This wealth of data offers limitless opportunities for analysis and optimization, shaping our overarching strategy. By joining us, you'll leverage Ookla's data and insights to advance our mission of enhancing global connectivity.

 

We're currently in search of a dynamic, customer-focused Customer Project Manager to serve our most esteemed clients in the Middle East and Africa regions. In this role, you'll collaborate closely with sales, services, products and other internal teams, ensuring all customer needs are not just met but exceeded. Flexibility is key, as you'll be expected to adeptly navigate a spectrum of complex technical and business challenges.

 

The Customer Project Manager (CPM) is a member of the sales organization and is responsible for planning, executing, and finalizing customer projects within scope, timeline, and budget. The CPM serves as the primary point of contact for customers, ensuring their needs and expectations are met while managing project risks and stakeholder communication. This role requires strong leadership, problem-solving skills, and the ability to coordinate cross-functional teams with a focus on the telecommunication technologies/industries

 

The ideal candidate will be regionally based, adept at multitasking, and possess a knack for prioritizing tasks to maximize business and customer value. They must excel in interfacing across various functional roles and problem domains while maintaining meticulous attention to detail. Thriving in a fast-paced, ever-evolving environment is crucial, as is the ability to communicate effectively across diverse geographies and cultivate strong customer relationships.
If you're a tech-savvy individual driven by the opportunity to tackle unique challenges, if you're passionate about enabling customer success firsthand, and if you're eager to join a rapidly expanding company in need of leaders, this could be the perfect fit for you.

 

We're committed to fostering a flexible work environment where individuality, collaboration, and talent are equally cherished. If you embody innovation, collaboration, and a genuine passion for your craft, we want to hear from you!

 

Key Responsibilities:
  • Serve as the primary contact for Ookla's top-tier customers, ensuring their needs are promptly addressed
  • Engage in the Pre-Sales process and lead the planning and implementation of customer projects from initiation to completion.
  • Define project scope, objectives, and deliverables in collaboration with stakeholders.
  • Develop and maintain project schedules, budgets, and resource plans.
  • Manage customer relationships, acting as the primary point of contact.
  • Identify and mitigate project risks, ensuring successful project outcomes.
  • Educate, train, and support clients to optimize their utilization of our product suite
  • Coordinate with internal teams, suppliers, and external partners to ensure seamless execution.
  • Monitor and report on project progress, providing regular updates to stakeholders.
  • Ensure compliance with company policies, industry standards, and contractual agreements.
  • Drive continuous improvement initiatives to enhance project management processes.
  • Resolve customer queries and issues promptly, escalating when necessary within Ookla
  • Engage with Director and C-Level executives to support their business objectives
  • Collaborate internally with sales teams to assess account health and identify growth opportunities, aiding in pre-sales activities
  • Advocate for customer requirements within Ookla, representing their interests
  • Participate in customer meetings as requested, whether onsite or remote
  • Continuously expand your knowledge and application of new technologies to support customer growth
  • Strategically address business, product, and technical challenges to help customers leverage Ookla's data products




Requirements:
  • 5-10 years of enterprise-level technology-related support or project/program management experience
  • Bachelor’s degree in Business Administration, Engineering, Project Management, or a related field.
  • Experience in the Telecommunications industry within and end to end customer engagement lifecycle
  • Proficiency in RAN/RF is essential
  • Project Management Professional (PMP) or equivalent certification is a plus.
  • Proficiency in project management tools such as Microsoft Project, Jira, or similar.
  • Experience supporting emerging products/services in new markets preferred
  • Proficiency in establishing and nurturing relationships across customer organizations
  • Technical background or understanding of industry-specific technologies.
  • Strong leadership, communication, and negotiation skills.
  • Ability to manage multiple projects simultaneously and work under pressure.
  • Strong problem-solving skills and ability to adapt to changing priorities.
  • Experience working in cross-functional and multicultural environments.
  • Willingness to travel regularly for client meetings and corporate functions
  • Global business experience preferred, with a focus on international customer support
  • Familiarity with Ookla's product offerings or similar technology-based products is advantageous
  • Familiarity with Data Analytics tools and solutions is a plus

 

Similar Jobs

SimpliSafe - Workforce (WF) Strategy Analyst

SimpliSafe

Richmond, Virginia, United States (Hybrid)
2 Months ago
Sprinkler - Project Manager

Sprinkler

Brazil (Remote)
1 Month ago
Qualcomm - Senior Engineer

Qualcomm

Cork, County Cork, Ireland (On-Site)
1 Month ago
Expedia - Software Development Engineer III

Expedia

Austin, Texas, United States (On-Site)
1 Month ago
Rippling - Demand Generation Manager APAC

Rippling

Sydney, New South Wales, Australia (Hybrid)
1 Month ago
luxsoft - Project Manager - Core Banking

luxsoft

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Passive Logic - Technical Project Manager

Passive Logic

Salt Lake City, Utah, United States (On-Site)
9 Months ago
Lingokids - Creative Project Manager (Maternity Cover - 8 Months)

Lingokids

Madrid, Community Of Madrid, Spain (Remote)
3 Weeks ago
Scanline VFX - Project Manager, Stage Pipeline

Scanline VFX

Los Angeles, California, United States (On-Site)
2 Months ago
ShyftLabs - Technical Project Manager

ShyftLabs

Noida, Uttar Pradesh, India (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Univision - General Accountant Junior

Univision

Mexico City, Mexico (On-Site)
12 Months ago
Integrant - Principal iOS Developer

Integrant

Cairo, Cairo Governorate, Egypt (Hybrid)
3 Months ago
Nice - DevOps Engineer

Nice

Pune, Maharashtra, India (Hybrid)
1 Week ago
Rippling - Channel Account Executive - Accountants

Rippling

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Rippling - Technical Account Manager

Rippling

Canada (Remote)
2 Months ago
Rippling - Senior Software Engineer (Backend) - HRIS Platform

Rippling

San Francisco, California, United States (On-Site)
2 Months ago
Sabre India - Principal Software Engineer - Revenue Optimzier

Sabre India

Kraków, Lesser Poland Voivodeship, Poland (Hybrid)
2 Months ago
OKX - Product Compliance Lead (CeFi)

OKX

New York, United States (On-Site)
1 Week ago
Polygon Labs - Senior Manager, Business Development

Polygon Labs

United States (Remote)
1 Month ago
Netflix - Payroll Accountant

Netflix

Los Gatos, California, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Dubai, Dubai, United Arab Emirates

Safe security - AI Security Researcher

Safe security

Dubai, Dubai, United Arab Emirates (On-Site)
4 Weeks ago
binance - VIP PM/Middle Office Specialist

binance

Dubai, Dubai, United Arab Emirates (On-Site)
1 Year ago
Sperasoft - 2D Character Artist (stylized)

Sperasoft

Abu Dhabi, Abu Dhabi, United Arab Emirates (Hybrid)
4 Months ago
OKX - P2P Business Development Manager

OKX

Dubai, Dubai, United Arab Emirates (On-Site)
1 Month ago
binance - Social Media Specialist (Arabic & English)

binance

Dubai, Dubai, United Arab Emirates (Hybrid)
2 Months ago
Remote - Payroll Specialist Lead

Remote

Abu Dhabi, Abu Dhabi, United Arab Emirates (Remote)
1 Week ago
Visionaries - Sales Manager – Edutainment

Visionaries

United Arab Emirates (On-Site)
2 Months ago
SEGULA Technologies - Commissioning Manager (MEICA) - Infrastructure

SEGULA Technologies

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
1 Week ago
Sprinkler - Field Marketing Manager

Sprinkler

Dubai, Dubai, United Arab Emirates (On-Site)
2 Months ago
Autodesk - Product Specialist Sales Executive

Autodesk

Dubai, Dubai, United Arab Emirates (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Project Management Jobs

Nice - Specialist Client Services Project Manager, Actimize

Nice

Pune, Maharashtra, India (Hybrid)
1 Month ago
Nice - Client Services Project Manager, Actimize

Nice

Atlanta, Georgia, United States (Hybrid)
1 Week ago
HCL Tech - Senior Project Manager with Agile

HCL Tech

Texas, United States (On-Site)
1 Month ago
Rackner - Senior Scrum Master

Rackner

Washington, District Of Columbia, United States (Remote)
1 Week ago
Nice - Senior Project Manager

Nice

London, England, United Kingdom (Remote)
1 Month ago
bytedance - Project Manager - Office Buildout - San Jose

bytedance

San Jose, California, United States (On-Site)
8 Months ago
hogarth - Project Manager

hogarth

Hamburg, Hamburg, Germany (Hybrid)
2 Months ago
Granicus - Implementation Project Manager

Granicus

Costa Rica (Remote)
1 Month ago
Assystems - Project Manager

Assystems

Chusclan, Occitanie, France (On-Site)
3 Weeks ago
Rackspace Technology - Professional Services Technical Cloud Project Manager

Rackspace Technology

India (Remote)
4 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Chicago, Illinois, United States (Remote)

Los Angeles, California, United States (Remote)

New York, United States (Hybrid)

United States (Remote)

Austin, Texas, United States (Remote)

London, England, United Kingdom (Hybrid)

Austin, Texas, United States (Remote)

Florida, United States (Remote)

View All Jobs

Get notified when new jobs are added by Ziff Davis

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug