Customer Service Assistant
23 Minutes ago • All levels • $60,000 PA - $65,000 PA
Customer Service
Job Description
The Customer Service Assistant supports the customer service team by handling a variety of clerical, communication, and administrative tasks. The goal is to ensure customers receive timely, accurate, and courteous assistance, thereby maintaining high satisfaction and loyalty.
Good To Have:
- Associate’s or bachelor’s degree preferred
Must Have:
- Respond to customer inquiries via phone, email, chat or in person
- Research and address complaints, escalating issues as needed
- Maintain accurate records of customer interactions, transactions, comments, and feedback
- Help in managing and updating customer service databases or CRM tools
- Support other teams to ensure customer requests are fulfilled promptly
- Contribute to development and maintenance of customer service policies and procedures
- Attend training sessions; keep up with product/service knowledge
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving skills and patience
- Good organizational and multitasking ability
Perks:
- Competitive salary: $60,000 – $65,000 annually.
- Professional development and growth opportunities.
- Collaborative and supportive work environment.
- Opportunity to develop key communication and organizational skills.
- Full-time, on-site position in Austin, TX.
Company Description
About Us
Our agency is dedicated to curating unforgettable journeys for discerning clients worldwide. Experience unparalleled service and expertise.
Job Description
Location: New Orleans, LA
Reports To: Customer Service Manager
Job Type: Full-time
Summary
The Customer Service Assistant supports the customer service team by handling a variety of clerical, communication, and administrative tasks. The goal is to ensure customers receive timely, accurate, and courteous assistance, thereby maintaining high satisfaction and loyalty.
Key Duties & Responsibilities
- Respond to customer inquiries via phone, email, chat or in person in a friendly and professional manner
- Research and address complaints, escalating issues as needed
- Maintain accurate records of customer interactions, transactions, comments, and feedback
- Help in managing and updating customer service databases or CRM tools
- Support other teams (sales, shipping, product) to ensure customer requests are fulfilled promptly
- Contribute to development and maintenance of customer service policies and procedures
- Attend training sessions; keep up with product/service knowledge to be a resource for customers
Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree preferred for some roles
- Excellent verbal and written communication skills
- Strong problem-solving skills and patience
- Good organizational and multitasking ability
Additional Information
Benefits
- Competitive salary: $60,000 – $65,000 annually.
- Professional development and growth opportunities.
- Collaborative and supportive work environment.
- Opportunity to develop key communication and organizational skills.
- Full-time, on-site position in Austin, TX.
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