Job Description
Mondrian Gold Coast is a new destination lifestyle precinct opening in Q2-2025 on Burleigh Beach. The Guest Service Agent will greet and welcome guests, ensuring smooth check-in/check-out, operate the Property Management System for reservations, and address guest inquiries and requests. They will also handle billing, payments, and account management, resolving discrepancies. The role requires compliance with front office SOPs and hotel policies to maintain high service standards.
Good To Have:
- Previous experience in a luxury or lifestyle hotel environment
- Proficiency in Opera Cloud
Must Have:
- Greet and welcome guests with a warm, professional demeanour, ensuring a smooth and efficient check-in and check-out process.
- Operate the hotel’s Property Management System (PMS) to process reservations, cancellations, and modifications, and ensure accurate data entry and financial processing.
- Address guest inquiries and requests in a timely and courteous manner, ensuring their needs are met or directing them to the appropriate departments.
- Handle guest billing, payments, and account management, including processing cash, credit, and other payment types. Resolve any billing discrepancies and ensure accurate folio balances.
- Ensure compliance with all front office standard operating procedures (SOPs) and hotel policies, maintaining consistency in service delivery, guest interactions and operational tasks to meet the hotel standards.
- Ability to work a variety of shifts including evenings, weekends and public holidays.
- Must have valid Australian Working Rights.
Company Description
Mondrian Gold Coast is son the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.
Job Description
THE ROLE
- Greet and welcome guests with a warm, professional demeanour, ensuring a smooth and efficient check-in and check-out process.
- Operate the hotel’s Property Management System (PMS) to process reservations, cancellations, and modifications, and ensure accurate data entry and financial processing.
- Address guest inquiries and requests in a timely and courteous manner, ensuring their needs are met or directing them to the appropriate departments.
- Handle guest billing, payments, and account management, including processing cash, credit, and other payment types. Resolve any billing discrepancies and ensure accurate folio balances.
- Ensure compliance with all front office standard operating procedures (SOPs) and hotel policies, maintaining consistency in service delivery, guest interactions and operational tasks to meet the hotel standards.
THE REQUIREMENTS
- Previous experience in a luxury or lifestyle hotel environment is preferred, but not required.
- Strong interpersonal and communication skills with a commitment to delivering excellent guest service.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in Opera Cloud is advantageous.
- High attention to detail and strong organisational skills.
- Ability to work a variety of shifts including evenings, weekends and public holidays.
Qualifications
Must have valid Australian Working Rights.
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