Customer Service Manager
Job Summary
Job Description
The Customer Service Manager for Southeast Asia will be responsible for building and managing the game customer service team in the region, including workforce planning and resource management. This role requires familiarity with game publishing plans, collaboration with other regional customer service teams, and the development of customer service methodologies. The manager will also be tasked with setting and achieving business goals. The ideal candidate will possess strong data analysis skills, a self-driven personality, and excellent problem-solving abilities.
Must have:
- Bachelor's degree or above, and able to work in English environment.
- 3+ years experience in customer service of Internet industry
- At least 1 year experience of customer service team management.
- Sensitive about data, and able to strategize based on data analysis.
- Self-driven personality with strong logical thinking and problem solving ability.
Good to have:
- Customer service experience of game industry is highly preferred.
3 skills required
Job Details
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
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Responsibilities:
1. Build the game customer service team of Southeast Asia, responsible for workforce planning and resource management.
2. Familiar with the game publishing plan of all games and cooperate with customer service teams of other regions to handle business needs.
3. Build the game customer service methodology of Southeast Asia.
4. Set and achieve the business goal of Southeast Asia game customer service team.
Qualifications:
1. Bachelor's degree or above, and able to work in English environment.
2. 3+ years experience in customer service of Internet industry with at least 1 year experience of customer service team management. Customer service experience of game industry is highly preferred.
3. Sensitive about data, and able to strategize based on data analysis.
4. Self-driven personality with strong logical thinking and problem solving ability.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Please be noted that ONLY one application can be made at a time. Duplicated application will be withdrawn.
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About The Company
As a leading internet technology company based in China, NetEase, Inc. (NASDAQ: NTES and HKEX:9999, “NetEase”) provides premium online services centered around content creation. With extensive offerings across its expanding gaming ecosystem, the Company develops and operates some of China’s most popular and longest running mobile and PC games. Powered by industry-leading in-house R&D capabilities in China and globally, NetEase creates superior gaming experiences, inspires players and passionately delivers value for its thriving community worldwide. By infusing play with culture and education with technology, NetEase transforms gaming into a meaningful vehicle to build a more entertaining and enlightened world.Beyond games, NetEase service offerings include its majority-controlled subsidiaries Youdao (NYSE: DAO), China’s leading technology-focused intelligent learning company, and Cloud Music (HKEX: 9899), China’s leading online music content community, as well as Yanxuan, NetEase’s private label consumer lifestyle brand.NetEase’s ESG initiatives are among the best in the global media and entertainment industry, earning it a distinction as one of the S&P Global Industry Movers and an “A” rating from MSCI.
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