Customer Service-Self Storage Manager
Job Summary
Job Description
Public Storage, a leader in the self-storage industry, is hiring a Customer Service-Self Storage Manager. This full-time role involves working independently at multiple locations, assessing customer storage needs, selling supplies, conducting daily unit inspections, managing cash, and handling customer payments. The position requires physical ability for lifting and outdoor tasks, along with a valid driver's license and personal vehicle for travel. Public Storage offers competitive benefits, including flexible schedules, comprehensive insurance, 401k, paid time off, mileage reimbursement, and performance bonuses.
Must have:
- Work independently at multiple locations, spending time both inside and outside
- Assess customer storage needs and make suggestions, including selling packing and moving supplies
- Conduct daily storage unit inspections to confirm inventory and availability
- Audit cash drawers and make bank deposits
- Help customers stay current with payments and make reminder and collection calls
- Ability to transport/lift/move items weighing up to 35 pounds
- Walk in/around facilities, spending up to 50% of time in outdoor environments
- Perform cleaning and daily maintenance tasks, including sweeping/mopping and maintaining exterior grounds
Good to have:
- Experience in customer service centered sales environments (retail, restaurant, fast food, or other service-based companies)
Perks:
- Flexible and full-time schedules (9:30am-6pm weekdays, until 5pm weekends)
- Medical, Dental, Vision insurance
- 401k with company match
- Paid time off and sick time
- Flex spending
- Company paid life and accidental death insurance
- Exclusive vendor discounts
- Mileage reimbursement for work-related travel
- On-site company housing available at many locations (eligibility based on performance and tenure)
- Opportunity to earn performance-based bonuses
2 skills required
Job Details
Job Description
- Our Property Managers get to work independently at multiple locations; spending time both inside and outside
- We assess customer storage needs and make suggestions, including selling packing and moving supplies
- Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
- Auditing cash drawers and making bank deposits are part of the daily business
- We help keep our customers current with payments and make reminder and collection calls when required
Physical Requirements:
- Ability to transport lift/move items weighing up to 35 pounds
- Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
- Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Qualifications
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
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