Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

Our client is a leading provider of call center and customer experience solutions, dedicated to helping large enterprises optimize their customer interactions and workforce management. With a comprehensive suite of software products, the client offers innovative tools designed to enhance customer engagement, streamline operations, and improve overall service delivery. The company's solutions are built to support complex environments and are trusted by top-tier organizations worldwide for their reliability, scalability, and advanced functionality. We are launching a new integration project that connects a contact center platform with Amazon Connect, aiming to improve customer experience and operational efficiency through cloud-native technologies and scalable architecture.

Responsibilities:

• Develop backend services and APIs using Node.js to support platform integration.
• Design and implement scalable, secure, and maintainable solutions on AWS.
• Collaborate with DevOps engineers to optimize deployment pipelines and infrastructure.
• Participate in code reviews, testing, and debugging to ensure high-quality deliverables.
• Work closely with cross-functional teams including product managers and QA engineers.

Qualifications

• 5+ years of professional experience with Node.js and JavaScript/TypeScript
• Solid experience with Amazon Connect and AWS services such as API Gateway, S3, DynamoDB, CloudFormation, etc.
• Experience with RESTful API design and microservices architecture.
• Familiarity with DevOps practices and tools (CI/CD, Docker, Terraform, etc.).
• Good communication skills and ability to work in a collaborative environment.

Nice to have:

• Prior work with companies in the contact center domain, such as Genesys, Alvaria, or Five9.
• Knowledge of event-driven architecture and serverless computing.
• Exposure to monitoring and logging tools (e.g., CloudWatch, ELK stack).

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.