Customer Success Engineer - German/French Speaking

2 Months ago • 3 Years + • Software Development & Engineering

Job Summary

Job Description

As a Customer Success Engineer, you will provide end-to-end technical support to corporate customers, reporting to the Sr. Manager, Technical Support. You will be the primary contact, often partnering with Customer Success Managers, Sales, Professional Services, and Engineering. Your role involves delivering excellent customer experiences and outcomes, identifying product improvement opportunities, and resolving customer issues. You'll be responsible for assessing issue impact, providing support, building rapport, participating in escalation calls, managing expectations, conducting remote sessions, and collaborating with engineering teams. The role demands strong problem-solving skills, effective communication, and a commitment to continuous learning in a dynamic environment.
Must have:
  • 3+ years in a customer-supporting IT environment.
  • Experience supporting customers in medium to large enterprises.
  • Strong problem-solving skills and customer-focused approach.
  • Fluent in English and German/French
Good to have:
  • Cloud/AI knowledge is desirable.
Perks:
  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

Job Details

Job Title:

Customer Success Engineer - German/French Speaking

About Trellix:

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/.

Role Overview:

In the role of Customer Success Engineer, you will report directly to the Sr. Manager, Technical Support and provide end-to-end technical support to all of our corporate customers.

As a trusted support advocate, you will be the primary contact often partnering with Customer Success Managers, Sales, Professional Services and Engineering. You will rely on your knowledge, technical skills and customer-focus to deliver best-in-class
experiences and outcomes for customers, while also identifying opportunities to improve our products, documentation and processes.
About the role:
• Work on issues raised by customers from creation to closure
• Assess and understand the impact, severity and urgency of issues
• Provide support to customers and build rapport though relationship building
• Participate in escalation calls with internal and external audiences
• Achieve outstanding results across a range of goals, including Customer Satisfaction scores, resolution times and adherence to service level goals
• Set and manage expectations with customers, including regular communications
• Conduct remote sessions to quickly resolve and progress issues. Work in a hybrid setup.
• Closely work with engineering and peers to accelerate solutions
• Identify data requirements and assist with data collection
About you:
• 3+ years of applicable experience in a customer-supporting IT environment
• Experience in supporting customers in medium to large enterprises
• Customer-focused, patient, flexible and a desire to progress quickly
• A team player, able to build rapport and get your point across in a calm manner
• Can communicate complex issues at multiple levels, adjusting in style and content to recognise the differing needs of customer and audience
• Strong problem-solving skills
• Achieved outstanding results in previous roles and can demonstrate success and progression through own personal development plans
• Document customer interactions to a high standard
• Able to work well in a dynamic environment with a sizeable workload and multiple priorities
• Experience successfully managing and resolving critical issues
• Demonstrates a desire for learning and the ability to retain and build upon experience
• Cloud/AI knowledge desirable
• Fluent in English and German/French

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Retirement Plans

  • Medical, Dental and Vision Coverage

  • Paid Time Off

  • Paid Parental Leave

  • Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Retirement Plans

  • Medical, Dental and Vision Coverage

  • Paid Time Off

  • Paid Parental Leave

  • Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Similar Jobs

CD PROJEKT RED - Senior Weapons Artist

CD PROJEKT RED

Boston, Massachusetts, United States (On-Site)
5 Months ago
Tesla - Sales Advisor

Tesla

Ząbki, Masovian Voivodeship, Poland (On-Site)
5 Months ago
IMC - Legal Counsel

IMC

London, England, United Kingdom (On-Site)
2 Weeks ago
truecaller - Partner Manager- Developer Products

truecaller

Bengaluru, Karnataka, India (On-Site)
1 Month ago
ARHS - IT Management Consultant (Internship)

ARHS

Athens, Greece (On-Site)
3 Weeks ago
Qualcomm - Low Power Design Engineer

Qualcomm

Austin, Texas, United States (On-Site)
1 Month ago
GoMotive - Technical Support Engineer

GoMotive

Pakistan (Remote)
1 Month ago
Canonical - Ubuntu Core Software Engineer

Canonical

(Remote)
1 Month ago
Zscaler - Commercial Sales Engineer

Zscaler

Colorado, United States (Remote)
1 Month ago
Intel  - CPU Pre-Si Verification Engineer

Intel

Guadalajara, Jalisco, Mexico (On-Site)
12 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Big Ant Studios - Animator

Big Ant Studios

Adelaide, South Australia, Australia (On-Site)
6 Months ago
Capgemini - Software Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Tesla - Tesla Support Advisor - Manchester

Tesla

Manchester, England, United Kingdom (On-Site)
5 Months ago
Reddit - IT Senior Support Engineer, Operations & Support

Reddit

San Francisco, California, United States (On-Site)
2 Months ago
Epic Games - Gameplay Systems Engineer Intern

Epic Games

Cary, North Carolina, United States (On-Site)
6 Months ago
Everi - Developer Software Principal IV (Games)

Everi

Reno, Nevada, United States (Hybrid)
8 Months ago
Coda - Customer Support Specialist (Thai & English)

Coda

Bangkok, Thailand (Hybrid)
1 Month ago
Evolution  - English Speaking Game Presenter

Evolution

Tbilisi, Tbilisi, Georgia (On-Site)
9 Months ago
Ubisoft - Gameplay Programmer Intern

Ubisoft

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
5 Months ago
Sonar Source - Staff Cloud Engineer (AWS)

Sonar Source

Austin, Texas, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Aylesbury, England, United Kingdom

Haleon - Senior Manager, Procurement Innovation, Supplier Scouting & PM - Global Directs

Haleon

London, England, United Kingdom (On-Site)
1 Month ago
Nagarro - Senior Staff Engineer

Nagarro

United Kingdom (Remote)
8 Months ago
Snyk - Customer Acquisition Account Executive

Snyk

London, England, United Kingdom (Hybrid)
2 Months ago
Rockstar Games - Senior Technical Artist: Performance Capture

Rockstar Games

Edinburgh, Scotland, United Kingdom (On-Site)
1 Month ago
Lighthouse Games - Tools Engineer

Lighthouse Games

Royal Leamington Spa, England, United Kingdom (Hybrid)
2 Months ago
Lockwood - Senior Data Analyst

Lockwood

United Kingdom (Remote)
2 Months ago
SEGA - Senior People Partner

SEGA

Horsham, England, United Kingdom (On-Site)
1 Month ago
Vidsy - Go Software Engineer

Vidsy

London, England, United Kingdom (Hybrid)
2 Weeks ago
Mcdonalds - Platform Deployment Manager

Mcdonalds

London, England, United Kingdom (Hybrid)
1 Month ago
PlayStation Global - Senior Designer (Environments)

PlayStation Global

Guildford, England, United Kingdom (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Apple - Silicon Implementation Supplier Excellence Engineering Program Manager

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Sony Interactive Entertainment - HR Business Partner (PlayStation Engineering Division)

Sony Interactive Entertainment

Tokyo, Japan (Hybrid)
3 Months ago
Scale AI - Senior Software Engineer, GenAI Model Evaluation

Scale AI

San Francisco, California, United States (On-Site)
9 Months ago
LLNL - Mechanical Engineer (Mid-Senior)

LLNL

Livermore, California, United States (Hybrid)
2 Months ago
Nintendo - Engineer (NTD)

Nintendo

Redmond, Washington, United States (On-Site)
11 Months ago
Sailpoint - Engineering Manager

Sailpoint

Austin, Texas, United States (Hybrid)
1 Month ago
Capgemini - Lead Software Engineer

Capgemini

Coimbatore, Tamil Nadu, India (On-Site)
1 Month ago
Varonis  - Infra Software Engineer

Varonis

Herzliya, Tel Aviv District, Israel (Hybrid)
3 Months ago
Rippling - Staff Software Engineer - Devices Software Management

Rippling

Seattle, Washington, United States (On-Site)
4 Months ago
zoox - Senior Software Engineer -  Fail Operational Planning

zoox

Foster City, California, United States (Hybrid)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 53,000 business and government customers. More at https://trellix.com.

Bengaluru, Karnataka, India (Hybrid)

United States (On-Site)

Reston, Virginia, United States (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Cork, County Cork, Ireland (On-Site)

Singapore (Remote)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Trellix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug