Customer Success Executive (Fresh Grad. Welcome!)

Overview

Our client is a top Singapore fintech connecting borrowers with 70+ financial institutions via their loan matching platform. They've connections with 100+ lending partners, and raised US$5M in 2023 to expand across APAC. Currently they are looking for a Customer Success Executive in Hong Kong to cope with the expansion while supporting market growth in Singapore, Hong Kong, and Australia.

What You Will Do

• Serve as the main contact for customers, ensuring prompt resolution of loan applications, inquiries, concerns, and expectations in accordance with our customer experience standards
• Coordinate between customers and partners to facilitate optimal connections and relationships
• Meet and exceed sales targets while striving to deliver the best possible outcomes for the clients
• Develop and maintain strong customer relationships through the framework, maintaining regular communication and providing exceptional support after application submission.

What You Will Need

• Candidates with 2+ years of experience in financial services have an advantage; with prior experience in customer success or customer-facing roles
• Strong negotiation abilities with aptitude for resolving complex situations
• Adaptable mindset suited for fast-paced environments and collaboration with ambitious team members
• Proficient verbal and written communication skills in both English and Cantonese
• Fresh graduates are welcome to apply.