Customer Success Manager

About Us Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com About Business Unit Quickbase provides a cloud-based platform for creating business applications. The platform offers lowcode development, integration, and workflow orchestration. Quickbase also supports prototyping and application architecture Roles and Responsibility Key Responsibilities: 1. Customer Onboarding & Adoption: o Create deep, value based relationship with customers to understand the outcome Quickbase needs to generate to be considered a success. o Lead the onboarding process for new customers, ensuring a smooth transition from sales to implementation. o Guide customers through product setup, configuration, and training, ensuring they understand how to leverage the full potential of the platform. o Create customized success plans that align with the customer’s specific business goals and objectives. o Facilitate training sessions, webinars, and product demonstrations to encourage rapid adoption. o Monitor customer health and engage with stakeholders to ensure alignment with their goals, offering guidance and best practices along the way. 2. Value Realization: o Work closely with customers to identify and track key performance indicators (KPIs) that demonstrate value from Quickbase solutions. o Proactively assess customer usage patterns and provide recommendations to optimize their experience, ensuring they achieve desired outcomes. 3. Customer Retention & Satisfaction: o Build strong, long-lasting relationships with customers by acting as their trusted advisor and ensuring they are achieving their business objectives. o Address customer concerns promptly and effectively, working to resolve any issues before they impact retention. o Regularly check in with customers, ensuring continued engagement and satisfaction, and identifying potential risks or areas for improvement. 4. Expansion & Growth: o Identify opportunities for upselling and cross-selling additional products or features based on customer needs and business growth. o Partner with the sales team to expand customer accounts, ensuring that additional products or services are aligned with customer goals.