Customer Success Manager

Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product.

Your main responsibilities will be:

• Assist our commercial customers in planning and execution of a successful launch & operations.

• Ensure that all on-site staff are fully educated in the use of the software, and administrative tools.

• Build our community of operators through regular events and workshops.

Activities could include but not be limited to:

• Support customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement.

• Train customers after the venue has been installed on all aspects of the Trackman product.

• Maintain relationships with venue owners and staff, regularly schedule meetings to share the latest information and updates.

• Help customers with marketing material and initiatives both at the time of launch and on an on-going basis.

• Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators

• Collate success stories and feedback from venues to support future sales.

• Lead the referral program for operators to recommend future venues.

What are we looking for?

• Fluent in German and English

• Relevant sales, marketing or customer facing support experience, in an international organization, ideally in Golf or Sports related business.

• Experience working in a customer facing role, preferably on-site.

• Ability to analyze problems and provide well thought out solutions.

• Hands-on, proactive, and responsible person.

• Operational with a strategic mindset.

• A team player who shares feedback and helps when required.

• Trustworthy, approachable and quick thinking with a problem solver attitude.

We offer:

• A competitive compensation and performance bonus package.

• The chance to work with a dynamic and global team.

• The opportunity to make a major impact in a company on the leading edge of technology, data, and sports.

• Travel expenses at local rates.