CX Sr Specialist

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

We are currently looking for a Product Owner Customer Experience (Cx) to join our team in Mexico City. A visionary and technically savvy Product Owner to lead the development of our automotive mobile app and its AI-driven features. This role is pivotal in shaping the digital customer experience through intelligent tools such as predictive maintenance alerts, personalized recommendations, voice assistants, and smart payment solutions. You’ll work closely with cross-functional teams to define product strategy, manage the backlog, and ensure delivery of high-impact features that elevate the user experience.

A Day in the Life:

Product Strategy & Vision:

• Define and communicate the product vision for the mobile app, website and AI-powered features (Chatbot, finance calculator, automobile configurator, telematics)
• Align product goals with business objectives and customer needs.
• Identify opportunities to enhance user experience and operational efficiency.
• Collaborate with data scientists and engineers to design intelligent features (e.g., predictive diagnostics, smart navigation, chatbot assistants).
• Prioritize features initiatives based on feasibility, business impact, and Cx.

Backlog & Roadmap Management:

• Own and manage the product backlog, ensuring clarity and prioritization of user stories.
• Develop and maintain a strategic roadmap for app and website.
• Facilitate planning, reviews, and retrospectives with stakeholders.

Stakeholder Collaboration:

• Act as the primary liaison between business stakeholders, UX, and development teams.
• Gather and synthesize customer feedback to inform product decisions.
• Communicate progress, risks, and outcomes to leadership and partners.

Who We’re Looking for:

Required:

• Bachelor’s degree Marketing, Business Administration, Economics. Information Systems or related
• 3 - 5 years: Entry-level CX Product Owners often come from customer support, marketing, or junior product roles
• English: Upper intermediate (Communication with UK)
• Agile and Scrum methodologies
• Articulating product vision and customer needs to stakeholders and teams.
• Interpreting data and feedback to drive decision.
• Balancing customer impact with technical feasibility and business goals.
• Collaborating effectively with developers and understanding system constraints.
• Managing competing priorities among stakeholders.
• Travel 10%

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities:

Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards:

Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.

Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.