Data Engineer IV

• Provides Level 3 operational coverage: 
• Troubleshooting incident/problem, includes collecting logs, cross-checking against known issues, investigate common root causes (for example failed batches, infra related items such as connectivity to source, network issues etc.) 
• Knowledge Management: Create/update runbooks as needed / Entitlements  
• Governance: Watch all the configuration changes to batches and infrastructure (cloud platform) along with mapping it with proper documentation and aligning resources.
• Communication: Lead and act as a POC for customer from off-site, handling communication, escalation, isolating issues and coordinating with off-site resources while level setting expectation across stakeholders
• Change Management: Align resources for on-demand changes and coordinate with stakeholders as required
• Request Management: Handle user requests – if the request is not runbook-based create a new KB or update runbook accordingly
• Incident Management and Problem Management, Root cause Analysis, coming up with preventive measures and recommendations such as enhancing monitoring or systematic changes as needed.

• Good hands-on Tableau, Tableau bridge server, Databricks, Dbt, SSRS, SSIS, AWS DWS, AWS APP Flow, PowerBI.
• Ability to read and write sql and stored procedures.
• Good hands-on experience in configuring, managing and troubleshooting along with general analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups. 

• This role requires extensive problem-solving skills and the ability to research an issue, determine the root cause, and implement the resolution; research of various sources such as databricks/AWS/tableau documentation that may be required to identify and resolve issues.
• Must have the ability to prioritize issues and multi-task.

• Requires a Bachelor’s degree in computer science or other related field plus 
• 10+ years of hands-on experience in configuring and managing AWS/tableau and databricks solution. 
• Experience with Databricks and tableau environment is desired.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.