Desktop Support (Linux)

WildBrain Studios is seeking a Desktop Support team member to join our Technology Services team. In this hands-on role, you’ll support our artists, animators, and production staff by maintaining and optimizing Linux-based workstations critical to our animation pipelines. You will be the first line of defense for technical issues, ensuring that our creative teams experience minimal disruption and maximum performance on both Linux and Windows.

Find a job that lets your imagination run wild! 

WildBrain Studios produces fan-favorite animation and award-winning content that kids and families love in every corner of the globe. We love what we do and it shows in the quality content we produce! Our custom-built Vancouver studio in beautiful British Columbia is a wonderful backdrop for our artists, but it doesn’t end there, we have employees working remotely across BC, Canada, and the world!  Our artist-centric culture means we invest in our people, we provide training and growth opportunities, a healthy work-life balance, and fun activities throughout the year to meet, mingle and get creative with your team. If you like what you are reading so far, well buckle up, we’re just getting started! 

What You’ll Do:  

• Provide Tier 1 and 2 support for Linux and Windows desktop systems used in production. Diagnose and resolve hardware, OS, software, and peripheral issues efficiently and with minimal impact on user workflows. 
• Configure, deploy, and maintain Linux and win desktops, ensuring compliance with studio standards. Apply OS patches, software updates, and security fixes using Foreman for centralized package management. 
• Support and troubleshoot production-critical applications such as Maya, Blender, Houdini, Nuke, etc... Collaborate with pipeline TDs and software teams to verify software compatibility and performance. 
• Deliver responsive support for login issues, system hangs, display problems, and software misconfigurations. Educate users on basic troubleshooting practices and best use of systems. 
• Maintain accurate documentation of workstation configurations, deployment procedures, and resolved incidents. Identify recurring issues and escalate as needed. 
• Work closely with Systems Administrators, IT Helpdesk, and Network Engineering to ensure a consistent, reliable user experience across studio environments.
• Use ServiceNow to track, triage, and document support incidents and requests, ensuring timely resolution and detailed audit trails. 

What You'll Bring:

• Proven experience supporting Linux desktop environments (preferably RedHat, Rocky Linux) in a fast-paced production setting. 
• Proven experience supporting Windows 10 / 11 environments. 
• Familiarity with animation, VFX, or 3D software (Maya, Blender, Houdini, Nuke, SBP, Harmony, unreal, Perforce, and Adobe). 
• Strong understanding of desktop hardware, including GPU/CPU performance considerations for creative workloads. 
• Experience with Foreman for centralized system provisioning, patching, and configuration management. 
• Experience with MDT for system provisioning. 
• Solid foundation in network troubleshooting—wired/wireless, DNS, DHCP, and VPN access. 
• Familiarity with LDAP/SSO authentication, shared storage (NFS, SMB). 
• Clear communication skills with a calm, professional demeanor when resolving user-facing issues. 
• Ability to juggle multiple tickets in ServiceNow while maintaining documentation and follow-up. 

Nice To Haves:

• Experience supporting Wacom tablets, color calibration tools, and high-resolution multi-monitor setups. 
• Exposure to asset management platforms (Snipe-IT, Lansweeper). 
• Familiarity with studio-standard infrastructure such as Pixit Media, Qumulo, or Isilon is a plus. 
• Basic scripting (Bash or Python) for automation. 

We make sure to take care of all our hard-working Wild Brains by offering a comprehensive benefits package and a workplace culture that values our employees’ wellbeing. Our staff enjoy RRSP matching, multi-tiered benefits so you can pick the coverage that’s best for you, free mental health resources, and additional perks like regular events to connect our teams virtually, and in-person.

In short – life is good on the Wild side!

Visit wildbrain.com/studios to learn more!

___

" WildBrain Studio provides an atmosphere free from barriers to promote inclusion, equity and diversity. We demonstrate our commitment to this by providing a supportive work environment and a culture that welcomes and encourages equal opportunities for all employees. WildBrain Studio also accommodates people with disabilities throughout the selection process. Should you require accommodation, please let us know your requirements when contacted.”

Pay Range: $65,000 - $75,000 per year.

Candidates are paid within the range posted, but their exact pay will vary based on the level, responsibilities and expectations of the role. We also take into consideration the experience and skills that individual brings, with consideration of our internal equity