Developer Support Engineer

The opportunity
Unity israe is looking for a Developer Support Engineer to join our growing team in Tel Aviv. In this role, you’ll become an expert in our products and serve as a key technical point of contact for both customers and internal teams. You’ll have a direct impact on customer satisfaction and product quality by resolving complex issues and working closely with R&D, Product, and Business teams.

This is an opportunity to deepen your technical knowledge, build cross-functional partnerships, and drive meaningful improvements in both user experience and internal processes. Join us and be part of a collaborative team where your ideas, initiative, and technical skills will make a real difference.

What you'll be doing

• Investigate complex technical issues and identify root causes and solutions.
• Provide high-level technical support to strategic customers and internal teams.
• Collaborate closely with R&D and Product teams to escalate and resolve issues and improve product functionality.
• Create and maintain internal documentation and knowledge base articles.
• Deliver technical training to other teams and support cross-functional optimization projects.

What we're looking for

• Proven ability to troubleshoot and analyze system and platform-level issues.
• Hands-on experience with SQL and data analysis.
• Ability to learn and understand complex systems and technologies quickly.
• Excellent communication skills in English, both written and verbal.
• Highly self-motivated and accountable, with strong organizational and time management skills.

You might also have

• Experience with tools such as Kibana, Charles Proxy, Postman, GraphQL.
• Previous experience in technical support, QA, or data analysis roles.

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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