eCommerce Program Manager

1 Day ago • All levels

Job Summary

Job Description

As an eCommerce Program Manager, you will spearhead the global customer experience (CX) strategy for marketplaces, ensuring it aligns with Apple's standards. You will collaborate with internal teams like WW Product Marketing and in-country e-commerce leaders to implement strategies that boost customer engagement and drive sales growth. This includes executing a CX roadmap with A/B testing and program launches. You will leverage data-driven insights to optimize the online customer experience and drive innovation by developing cases and proof of concepts to demonstrate ROI and unlock growth opportunities.
Must have:
  • Lead global CX strategy across marketplaces.
  • Collaborate with internal teams to implement tested strategies.
  • Execute a WW Marketplaces CX roadmap.
  • Use data-driven insights to optimize online customer experience.

Job Details

In this role, you will: - Lead the global CX strategy across marketplaces, ensuring a seamless and optimized customer experience that aligns with Apple’s high standards. - Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that enhance Marketplaces customer engagement and drive sales growth. - Execute a WW Marketplaces CX roadmap, including A/B testing, technical improvements, and marketplace program launches to continuously improve the digital shopping journey and results. - Use data-driven insights from web analytics, industry trends and customer behavior to inform decision-making and optimize the online customer experience. - Drive innovation by developing cases and proof of concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.

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About The Company

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.


Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.

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