Engagement Manager

POSITION SUMMARY

As an Engagement Manager, you will help our customers implement Domo by managing various high-value implementation projects for them – from project ideation to execution and oversee all related project management activities. Your role will include all communication and expectation management duties for all phases of customer implementation projects including: project initiation; on-going management; risk and change management; as well as building and sharing expertise across the Client Services Organization.

KEY RESPONSIBILITIES

• Manage a portfolio of complex customer-facing Enterprise implementation projects;
• A strong understanding of right-sized conversations for a variety of stakeholders;
• Analytical and problem-solving mindset, with a focus on long term outcomes;
• Expertise with customer roadmapping and Program and Project planning;
• Ensure customer engagements are planned and timelines are estimated accurately;
• Secure customer commitment to follow Domo’s delivery methodology;
• Conduct project planning activities and manage the execution of projects to plan – start to close;
• Establish strong relationships with project stakeholders, including internal and external clients;
• Keep stakeholders informed of progress, issues, and risks, while actively managing expectations on all requirements and deliverables;
• Support internal project sponsors and management in balancing the time, cost and scope trade-offs to realize the expected business value;
• Manage the financial aspects of the project: budgeting and estimate to actual variance;
• Ensure proper use of methodology, tools and procedures;
• Proactively identify changes in scope and ensure appropriate actions are taken with internal and external stakeholders to reassess and amend the scope of work, budget and timeline;
• Escalate project issues early, manage risk, establish contingencies and identify trigger events and responsibilities for initiating mitigating action;
• Work with Program Managers within Consulting on the execution and delivery of complex projects;
• Assist in the creation of standard and repeatable processes, assets, and tools for supporting project management on customer projects.

JOB REQUIREMENTS

• At least 4 years of Engagement or Project Management experience leading customer projects in implementing enterprise software;
• Project Management experience and/or certifications (CAPM, PMP, Project+, etc.) strongly preferred;
• Experience working with high-performing teams in matrix organization and effectively partnering with business teams to deliver their goals and outcomes;
• Experience leading projects with teams in excess of 10;
• Excellent customer service skills;
• Excellent organization, documentations and presentation skills;
• Excellent written and verbal communication skills;
• Existing knowledge a plus in the data analytics, business intelligence space, with expertise in at least one of the following database technologies and familiarity with the others: relational, columnar and NoSQL (i.e. MySQL, Oracle, MSSQL, Vertica, mongo dB);
• Working knowledge of systems including CRMs, Web Analytics, Social, Marketing Automation, and financials systems a plus;
• Bachelor’s degree in business or other related field. MBA a plus.

BENEFITS

https://www.domo.com/company/careers/culture

Domo is an equal opportunity employer.

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