Engagement Performance Manager

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Role overview:

We’re looking for a dynamic, skilled, and highly motivated candidate to join the PlayStation Services team that runs PlayStation Plus – the world’s largest game subscription service. Our business is putting increased emphasis on tracking, understanding, and influencing how customers engage with our subscription and its benefits.

This role specifically sits within the ‘Engagement and Experience’ team who are accountable for ensuring that every PlayStation Plus subscriber gets the most out of their membership, has an enjoyable and fun experience, can access their benefits easily, and develops a loyalty with us which makes them want to maintain their subscription in the years to come.

We’re looking for someone with ambition, ideas, a can-do attitude, and the ability to see things through the eyes of the customer to achieve our challenging vision. This role requires a mix of commercial acumen, being comfortable working with data, excellent storytelling, and a proven ability to balance a diverse range of projects and responsibilities. You’ll help analyse the behaviours of our customer base, be responsible for understanding and furthering the narrative on how and why our subscribers use our service. The right person for this role will enjoy thinking critically to solve complex problems, while specialising in sharing findings and recommendations through clear & presentable formats.

This is a unique opportunity to work in a high-functioning team that drives significant impact for players, our partners, and PlayStation, in a fun, fast-paced environment.

What you'll be doing:

• Act as a strategic storyteller, turning data & analyses into compelling narratives that influence engagement and commercial strategies across PlayStation
• Identify, size, and communicate opportunities and risks, enabling the services team to drive subscriber value perception with clear, data-backed insights
• Help us to understand variances to our forecast in a greater level of detail, uncovering key drivers, and working with our insights & planning team to improve future accuracy
• Lead hypothesis-driven experimentation planning for the Engagement Team, fostering a test-and-learn culture to refine engagement strategies through measurable outcomes
• Work with our Insights & Analytics team to provide requirements for optimised reporting and dashboards; ensuring insights are accessible, actionable, and impactful
• Collaborate with Marketing, Product, Content, Insights, and Growth teams to align engagement efforts with broader business goals

What we're looking for:

• At least 5 years’ experience in relevant roles (such as planning & performance or commercial trading) in which you’ve used a variety of data sources to craft a story
• Able to efficiently interpret and present recommendations based on complex insights in a clear and actionable manner to relevant partners. Being able to navigate self-serve data and Excel are must-have
• Capacity to adapt quickly and balance multiple projects in a dynamic, fast-paced environment
• Ability to think strategically and help shape the future direction of our business, whilst at the same time, show persistent attention to detail and inquisitiveness to find the trends that really matter

Desirable:

• Experience within the gaming, entertainment or subscription industries
• Experience working in an international team across time-zones and cultures

Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.