Sales Operations Specialist - EMEA (12-month Contract)

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Role Overview:

The Sales Operations Specialist team oversees and manages the end-to-end sales order process from receipt of an order through to prioritising deliveries with the local warehouse partner and handling any subsequent claims, issues and disputes. The Specialist will work very closely with their counterparts in Channel Sales to ensure efficient and accurate communication and escalations to ensure retail partners are kept informed.

To ensure the satisfaction of our customers and consumers, the Sales Operations Specialist will provide support to retailers for all after-sales service activities.

Reporting to the Sales Operations Manager, EMEA, the specialist will be responsible for ensuring the efficient and transparent management of the day-to-day ordering process for Sony Interactive Entertainment’s Northern or Southern European region markets to which he/she reports. The specialist will also provide support to colleagues across the European team when needed.

What you’ll be doing:

• Collation of all new release product data for retailers (logistics info/release date etc), sharing with Channel Sales (Commercial Planners) for provision to retail along with any sales-related data.
• Oversight and handling of all sales orders – from manual entry through to maintenance of orders received via EDI to ensure the correct skus and quantities are ordered.
• Review all orders to check they meet the SIE minimum order value and minimum pack size; and seek to optimise orders where feasible.
• Key point of contact for all retailers’ requests.
• Backorder management.
• Participate in reviews with external partners, for example Sony DADC.
• Work with third party systems where necessary (for example Amazon Vendor Central).
• Provide regular updates to the local Sales teams on issues or escalations relating to the order management process – incorrect volumes/allocations or pricing - working closely with the Commercial Planners to seek resolution to issues as quickly and efficiently as possible.
• Regular liaison with Commercial Planners to ensure timely receipt of retail product allocations and reporting if retailers do not order in line with allocation or forecast.
• Communication of the delivery schedule of allocations/new releases to Channel Sales via the Commercial Planners, and any subsequent reprioritisation or troubleshooting of delivery date change, working closely with both Supply Chain Operations and Commercial planners
• Responsible for creating and reviewing all outbound deliveries (both new release product and catalogue skus) in SAP and ensuring dates are adhered to and planned with the EMEA warehouse partner(s) and the EMEA Logistics Team.
• Manage outbound truck co-ordination for direct and line haul deliveries across EMEA, maintaining data in Supply Stack.
• Handle initial retailer claims and potential disputes – and oversee and resolve any issues or discrepancies with the EMEA Warehouse partners and/or other internal partners including DADC;
• Inventory check – work closely with Commercial Planning teams and initiate any required scrapping of obsolete or aged inventory.
• Creation and review of any Ops-related Internal Orders in SRM or SAP as required (Finished Goods Request process).
• Oversee and manage all after Sales Activities to include support and optimization of our processes.
• Support Commercial Team (refers to GAS and France only) for managing and monitoring promotions where needed (contracts, declaration, formalize internal credit request).
• Reporting across all areas, both regular & ad hoc as required.
• Pro-active communication & problem solving when issues arise.
• Optimise and consolidate orders and deliveries where possible.
• High level of collaboration with commercial teams.

What we’re looking for:

• Fluency in English is a must – strong verbal and written skills, confident in presenting data to others and explaining business process in English.
• Fluency is other European languages is a strong advantage – French, German, Spanish, Italian, Polish and/or Portuguese.
• Excellent SAP skills within the Sales and Operations function is a must – ideally with S4 and within an international business environment.
• Strong team player who is flexible and an excellent communicator.
• Able to think laterally, scenario plan effectively and think on their feet while under pressure.
• Process-orientated and keen to challenge the status quo.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.