Business Process Configuration Specialist

Arηs Group – part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 12 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy, Portugal and Bulgaria. With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others. Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.

ARHS Group – part of Accenture – is looking for a detail-oriented and experienced Business Process Configuration Specialist for one of our clients at the EU Institutions in Brussels, to support the development and operation of corporate information systems that drive the client’s Digital Transformation and policy implementation. This role focuses on digital solutions particularly in the area of Structural Funds.

You will be part of a team responsible for configuring and supporting workflows within the MyWorkplace tool, ensuring that business processes are implemented effectively and in line with strategic objectives.

Role & Responsibilities

• Configuring the MyWorkplace platform based on detailed business and functional analysis documents.
• Collaborating with business analysts and stakeholders to understand requirements and translating them into platform configurations.
• Providing application support for the MyWorkplace tool, including issue resolution, user assistance, and system monitoring.
• Ensuring that configured processes align with regulatory and operational requirements.
• Maintaining documentation of configurations, procedures, and support activities.
• Contributing to the continuous improvement of digital workflows and user experience.

Your profile

• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in a multicultural and multilingual environment.
• Proficiency in English.

Technical skills

• Experience configuring business process tools or workflow platforms (experience with MyWorkplace is a strong asset).
• Ability to interpret and implement configurations based on detailed analysis and specification documents.
• Familiarity with EU Structural Funds or Shared Management processes is highly desirable.
• Proven experience in application support, including troubleshooting, user support, and incident resolution would be considered an asset.

What We Offer

• A chance to contribute to impactful digital transformation initiatives.
• A collaborative and mission-driven work environment.
• Opportunities to work with modern tools and methodologies in public sector IT.