CRM Specialist – Content Editor/Manager

Arηs Group – part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 12 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy, Portugal and Bulgaria. With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others. Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.

ARHS Group – part of Accenture – is looking for a CRM Specialist for one of its clients at the EU Institutions in Brussels.

Context

The organization responsible for managing development and cooperation programs in external regions relies on a dedicated budget to fund its initiatives. These programs are supported by a suite of digital tools managed by a specialized data and IT unit. The portfolio includes both specific applications and overarching activities such as architecture, data quality, management, analysis, testing, development, and support.

One of the legacy systems has played a central role in enabling the institution to fulfill its mission. A new operational platform is being jointly developed with other departments to replace the older system. This new platform is designed to enhance efficiency, data reliability, adaptability to evolving needs, and reporting capabilities. It will be integrated with existing corporate systems and services. During the transition phase, both the old and new systems will operate concurrently and exchange information.

Role & responsibilities

• Customer relationship management aiming at the adoption of digital solutions
• Maintenance and update of wikis related to the internal information systems
• Implementation of social and collaborative solutions
• Ensure coherence of the logical and physical structure of web sites, web pages and of navigation methods
• Writing web procedure manuals
• Participation in coordination and project meetings
• Communication to end users on new releases, unavailability of systems, etc.
• Ensure each deliverable is approved by stakeholders and cross-functional teams.
• Evaluates, recommends and implements the most effective development, production and site maintenance processes based on internal policies and the best practices for all interactive media.

Your profile

• Capability of integration in an international/multicultural environment on multiple large projects
• Rapid self-starting capability and experience in working in team
• Ability to participate in multilingual meetings
• Excellent Team Player
• Good communication skills in English.
• Knowledge of French would be considered an asset

Technical skills

• A minimum of 2 years' experience with Confluence and JIRA.
• A minimum of 2 years’ experience in web development tools and languages (e.g. PHP, CSS, HTML, JavaScript, Editors, etc.)
• Strong skills in HTML, XML (preferable DITA) and JavaScript.
• Good knowledge of wiki, collaborative sites and social networks.
• Good knowledge of web environment (SharePoint, Confluence, CMS)
• Good Knowledge of IT communications and notifications tools.
• Good Knowledge of management of documents and users through interactive forms
• Experience in drafting, editing and reviewing web contents and user documentation related to information systems
• Proven conceptual understanding of content structuring, storage, access and presentation elements
• Advanced access control skills
• Participate in QA process to ensure that final builds are representative.
• Proficient with Excel, Word, Internet browsers, project management tools and asset/content management system.
• Experience in the creation, maintenance and update of wikis
• Experience in the implementation of social and collaborative solutions and creation of detailed sites topology.
• Experience of management of documents and users through interactive forms
• Experience in the technical writing of web-based procedure manuals
• Experience in drafting, editing and reviewing web contents and user documentation related to information systems
• Experience with management and use of bulk communication tools
• Ability to store and manage files in a web based database
• Able to cope with the fast changing technologies used in web site management.
• Knowledge of other CMS or CCMS would be considered an asset.
• Able to cope with the needs of multi-language site deployment.