Family Law Administrator

We are seeking a talented individual to join our Client and Member Services team at Mercer Administration Services. This role will be based in the Wollongong office. This is a hybrid role with some in office attendance required.

As a Family Law Administrator, you will be responsible for the facilitation of all processes relating to Family Law matters in accordance with Service Level Agreements and Legislative requirements. Additionally, from time to time you will be required to support other teams which may include investigating, resolving and responding to complex inquiries and complaints concerning members’ entitlements for the Pooled Funds.

We will count on you to:

Family Law Processing:

• Deliver professional and courteous customer service via email, phone, and written correspondence for Family Law matters.
• Interpret scheme legislation and policies for legal implications, seeking compliance and legal advice when needed.
• Manage Family Law processes within contractual and legislative timeframes, ensuring confidentiality.
• Handle quotes, calculations, requests for information, review court orders and financial agreements for accuracy, draft responses to complex enquiries and complaints, and process payments.
• Maintain accurate and secure spreadsheet registers for all schemes.
• Review member statements involving Family Law splits to ensure accuracy before distribution.

Team Participation:

• Peer review and quality check casework and complex correspondence before release.
• Collaborate with the team to complete tasks accurately and on time.
• Foster a positive and cooperative work environment.
• Participate actively in team meetings and performance development.
• Mentor and support colleagues to enhance business knowledge and skills.
• Perform additional duties as required.

What you need to have:

• RG146 qualified or aptitude and willingness to complete certification
• Experience within the superannuation industry
• Demonstrated knowledge and understanding of legislation relevant to the superannuation industry.
• Outstanding communication, active listening and customer service skills with the willingness to go the extra mile.
• Excellent attention to detail and thoroughness in the pursuit of a solution.
• Computer literacy and capacity to use online information systems.
• Superior interpersonal skills with the ability to hold a conversation and interact with our members.
• The ability to produce well written correspondence.

What makes you stand out:

• Previous experience in financial services and/or superannuation industry would be well regarded but not essential.
• Knowledge of Defined Benefits Schemes

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About Mercer

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.