Field Service Technician

Ready to take on a hands-on role that makes a real impact?

We’re encouraging women to apply for Field Technician positions that help connect communities and keep Australia running. You’ll be supported with training, mentoring, and a team that values your contribution every step of the way.

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

About the role

As a Field Service Technician, you will work without immediate supervision or direction to provide our customers with a great experience by activating and assuring telecommunications / technology products and services, in the home and/or business.

You will actively participate in a diverse team environment to deliver the optimum customer and commercial outcomes aligned to the corporate strategy.

We have several positions available around the country. Find the specific locations below. The expectation is to reside in the targeted area or be willing to relocate.

Current location in demand:

NSW – Canberra, Sydney, Batemans Bay

QLD – Brisbane West, Gatton, Hervey Bay

Key Responsibilities:

• Deliver seamless service rectification and product installations, to the full satisfaction of Telstra’s customers.
• Copper cable maintenance and installation including fault finding, jointing, jumpering, and networking.
• Maintenance and management of Fibre network technology, Core network technology and Data services
• Customer Premises Equipment maintenance and installation (both consumer and business).
• Fault finding over copper networks in a rural or remote setting.

Qualifications:

You will be required to hold and maintain the relevant and applicable licenses and qualifications to perform this role, as deemed mandatory by regulatory and legal authorities and must also maintain a current driver’s license.

• Certificate III in Telecommunications
• Open cabling license
• Traffic management qualifications
• An industry white card

Telstra can support you through offering training on Traffic management and white card certificates.

Why Telstra?

We’re committed to creating a workplace that honours diversity and inclusion. That means real flexibility, inclusive policies, and leadership that walks the talk.

What We Offer

• Everything from head to toe. From the vehicle, tools, and equipment through to the full uniform, we provide it all.
• Pay for performance. We recognise outstanding contributions through our competitive incentive programs.
• 8-hour shifts, Mon-Fri. Overtime when required.
• Parental Leave. A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Industry recognised training & unlimited learning. Unlimited access to 17000 learning programs – something for everyone!
• Flexible work options. We support arrangements that help balance work and life.
• Mentorship and career development. Grow your skills with structured support and guidance. Connect with others and access resources designed to empower women at work.
• Inclusive recruitment practices. We’re committed to fair, equitable hiring that welcomes diverse talent.
• Extra perks. Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

Inclusion Matters Here

We’re building a future where every Aussie can connect, share, work and play. At Telstra, we’re all about creating a workplace where women feel supported, empowered and celebrated—no matter what stage of their career they’re at.

📣 Note:

"Upon submitting your application, you will receive an online assessment that you will need to complete. This assessment is an important part of our selection process, and we encourage you to complete it as soon as possible. Good luck, and we look forward to seeing your results!"

We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!