Field Service Technician I
10 Months ago • All levels
Job Description
The Field Service Technician I at AGS is responsible for installing, upgrading, and maintaining casino gaming equipment. This role requires troubleshooting technical issues, completing detailed reports, and providing excellent customer service both internally and externally. The position involves managing inventory, adhering to safety protocols, and participating in a weekly on-call rotation. This hands-on role requires physical stamina, the ability to lift moderate weight, and comfort working in various environments. Basic knowledge of AC/DC electronics and computer networking is required, with on-the-job training provided.
Good To Have:
- Experience in electronics/computer networking
- Gaming industry experience
Must Have:
- High School Diploma or GED
- Valid driver's license and insurance
- Basic AC/DC electronics and computer networking knowledge
- Problem-solving skills
- Excellent customer service
- Ability to lift up to 50 lbs
- Microsoft Office Suite proficiency
Perks:
- Travel to different casinos
- Growth potential
- Work with the latest gaming equipment
- Hands-on work
Job Description
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!
What You’ll Do:
🛠 Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
🔧 Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
📝 Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
🏆 Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.
⚡ Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
📦 Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
⏰ On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
🛡 Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.
What You Bring to the Table:
🏫 Education: High School diploma or GED
🚗 License to Drive: A valid driver’s license, vehicle insurance
💻 Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
🖧 Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
🛠 Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
📅 Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
📜 Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What You’ll Love About This Role:
🚗 Adventure Awaits: Traveling to the different casinos and customers in your territory
📈 Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
💻 Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
🛠 Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!
Physical & Work Environment:
👟 You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
💪 Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
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