Field Services System Support Apprentice

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

The Associate System Support Engineer assists and supports the wider System Support team to effectively resolve technical issues. Under the direction and close supervision of the System Support Manager, the Associate System Support Engineer delivers a high quality, professional and responsive support service to internal and external customers.

Job Details:

As an apprentice within the Field Services area, you will work in a supported learning environment to develop skills and knowledge which will assist in completing a relevant qualification.

Job duties and responsibilities:

Essential

• To undertake a development programme leading to a National Vocational Qualification as part of an apprenticeship
• Be willing to undertake any training and qualifications appropriate to the apprenticeship
• To actively participate in their own development plan which, will be agreed with the line manager and the apprentice supervisor
• Attend college and complete assignments on time
• Complete projects, timings and budgets as set by the Manager/Apprenticeship Supervisor
• Gain skills required to carry out:
• Advise and contribute to the effective resolution of a wide range of general and complex technical issues escalated from field maintenance, projects teams and external customers.
• Work collaboratively with resolver teams to ensure incidents are resolved effectively and efficiently.
• Monitor and provide early life support on new products and services and handing these over to the System Support Manager once these are defined.
• Work with the System Support Manager to accurately identify any existing or planned technical changes that may adversely impact service delivery and recommend/implement contingency measures.
• Provide remote technical support for proactive diagnosis of maintenance problems to bring them to permanent and timely resolutions and/or interim workarounds.
• To aim at maintaining of quality principles compatible with current ISO standards.
• Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Skills knowledge and experience:

Essential

• Able to follow instruction and learn new tasks
• Able to work flexibly as part of a team
• Able to attend work at required times
• Commitment to completing the apprenticeship
• Willing to learn and to take responsibility for their own development
• Willing to organise own workload

Education and qualifications:

• 5 GCSEs with passes including English and maths or equivalent
• Current grading system L4 and above in all subjects

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Worker Type:

Employee

About Us

Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).

CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications.

CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions.

Cubic is proud to have a presence in over 60 countries and employ over 5,000 people worldwide. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.

For more information on Equal Employment please visit: http://www.cubic.com/Careers/Applicant-Help

To learn more, visit Cubic.com.

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