Financial Education Product Manager

Company Description

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Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

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Visa understands that operating a successful company includes driving business growth, strong shareholder returns and financial inclusion benefiting global economies. We strive to make a positive and transformative impact on the world, based on the belief that we can do well and do good. The Social Impact and Sustainability team executes on this belief every day, connecting our shared humanity, planet and communities within and outside of Visa. We seek to place Visa at the forefront of powering the future of commerce for everyone through inclusive financial products, sustainable solutions and corporate citizenship. Our team focuses on leveraging Visa’s assets, business model and global scale to drive commercial growth and equitable sustainable economic growth, with a focus on communities at risk of being left behind. We prioritize building purpose driven partnerships with societal and business benefit to achieve three key outcomes:

• Support the financial success of small and micro businesses, women and underserved communities to expand economic prosperity for individuals and households
• Drive sustainable commerce and support the transition to a low-carbon global economy
• Ensure Visa acts as a responsible corporate citizen in the countries in which we operate and do business

Financial Education, or FinEd, is a cornerstone of our financial inclusion strategic pillar. The FinEd team delivers a product portfolio designed for societal impact and client needs. The FinEd Product Manager guides development and implementation of digital product and operational solutions by determining technical requirements, managing the design and development process, and coordinating across a range of internal and external stakeholders. This role entails ownership and maintenance of each product roadmap and collaborating with cross-functional teams to translate business requirements into effective technical solutions, namely, Practical Money Skills, Practical Business Skills, Financial Football, Financial Soccer, and future solutions, etc.

The FinEd Technical PM will be responsible for the full product lifecycle, from early-stage problem discovery and concept development to managing releases, QA and post-launch maintenance. They will guide the FinEd team on how best to prioritize product features relative to client and end-user needs and oversee technical project management for effectively collaborating with the Visa Tech team on product development. A strong technical background and excellent communication skills are essential for effectively synchronizing business and technical teams. The candidate will need to be comfortable toggling between strategy, project management and technical ideation with a proactive orientation to problem solving and bias for moving quickly to implementation in a start-up like environment.

This role reports to the Head of Financial Education.

Essential Functions

• Deliver and manage high-quality product solutions that improve or enhance our current digital product offerings as well as internal operations and workflows
• Maintain and improve existing products by monitoring usage and operational data, and incorporating feedback from regional and sales teams, clients and end-users
• Develop and deliver upon product roadmaps, ensuring appropriate prioritization
• Provide guidance on product architecture, UX design, and backend/frontend development, ensuring user-centric and engaging learning experiences
• Advise FinEd team on appropriate technology stacks, frameworks, and tools to enhance product performance, accessibility, and adaptability for global audiences
• Stay abreast of trends in digital financial education, educational games and other digital education tools to inform our portfolio evolution
• Communicate effectively across different multi-functional groups and management levels with varying levels of technical expertise
• Identify digital solutions to streamline internal team operations
• Serve as primary point of contact for all internal and external technical counterparts and the FinEd technical subject matter expert for Visa clients, partners and internal teams
• Advise clients on unique or customized digital FinEd solutions and integrations, and support client implementation as needed

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

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Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Experience working in technical project management software such as Jira Align and Standard Jira and translating business priorities into technical requirements

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 5-8 years professional experience in technical product management, preferably for an educational product, managing complex technical products from ideation to launch and beyond
• Ideally bilingual in Spanish, French or Arabic
• Demonstrated success in developing and executing product strategy leveraging client and end-user insights, market research and industry best practices in digital educational content delivery
• Proven ability to develop product prototypes to explore and validate early ideas with strong UX intuition and attention to detail
• Familiarity with Agile development, able to lead iterative product delivery cycles in a cross-functional environment
• High proficiency in project management and experience managing multiple workstreams and stakeholders while influencing without authority
• Excellent written and verbal communication skills with the ability to distill complex information into a clear and compelling format in PowerPoint
• Strong analytical and problem-solving skills with demonstrated intellectual & analytical rigor
• Disciplined self-starter and results oriented individual with the ability to roll up their sleeves and handle numerous projects concurrently
• A team player and collaborator, able to work well with diverse global stakeholders in a matrixed environment, ranging from junior to executive level
• Advanced level of Excel, Word, Outlook and PowerPoint required
• Exceptional personal accountability and the highest ethical standards

Additional Information

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Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

**U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,500.00 to 163,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.