The Global Crisis Incident Manager will lead the response and resolution of high-impact business-critical incidents globally. This role involves owning the end-to-end lifecycle of major and crisis incidents, coordinating cross-functional teams, and ensuring timely communication to stakeholders. The manager will command large-scale incidents, develop containment plans, provide executive briefings, and drive continuous improvement in incident management processes and tools. This position requires participation in a 24x7 global incident management rotation.