Guest Service Center (Operator)
Job Summary
Job Description
The Guest Service Center (Operator) position at Mövenpick BDMS Wellness Resort Bangkok is responsible for processing incoming and outgoing calls accurately and courteously, ensuring smooth internal telecommunication, and recording wake-up calls. The role involves assisting guests with international calls and directory queries, handling requests promptly, and reporting complaints. The operator must adhere to emergency procedures, maintain guest privacy, and report any defects in switchboard equipment. The company offers a perfect harmony of comfort and recuperation for guests in Bangkok, with well-designed rooms, health-focused dining, and a welcoming outdoor pool.
Must have:
- Process incoming/outgoing calls
- Ensure smooth telecommunication
- Record wake-up calls
- Assist with international calls
- Handle guest requests
- Abide by emergency procedures
- Maintain guest privacy
- One year of experience
- Excellent English proficiency
Good to have:
- Speak other languages
- Basic local language understanding
- Service oriented
- Eye for details
- Self-motivated
- Energetic
- Well-presented
- Professionally groomed
Perks:
- Employee benefit card with discounted rates at Accor hotels worldwide
- Talent development through Accor's learning programs
- Opportunity to grow within the property and globally
- Ability to contribute to community and make a difference through CSR and ESG activities
Job Details
Company Description
At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.
All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.
A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.
Job Description
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Hotel Standards
- Record and control wake-up calls accurately
- Assist guests with international calls and directory queries. Address guests by name whenever possible
- Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Abide by principles of guest privacy
- Be aware of local telephone listings and frequently dialed numbers
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
Qualifications
- Diploma in Tourism / Hospitality Management
- Minimum 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Service oriented with an eye for details
- Self-motivated and energetic
- Must be well - presented and professionally groomed at all times
Additional Information
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
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