Head of Project Management Practice

The Head of Project Management Practice is responsible for developing, standardizing, and refining project management methodologies, frameworks, and tools across the global PS organization. This role ensures that project management practices are aligned with CSG strategic goals, driving successful project delivery and continuous improvement.

Key Responsibilities:

1. Practice Development:

• Define, implement, and enhance project management standards, methodologies, and best practices.
• Develop and maintain project management frameworks, templates, and tools.
• Ensure consistency in project delivery by promoting best practices across the organization.

2. Team Leadership:

• Lead, mentor, and develop a team of project managers, fostering a culture of collaboration and excellence.
• Oversee performance reviews, career development plans, and training initiatives for the project management team.
• Provide coaching and guidance to ensure high-quality project execution.

3. Project Oversight:

• Provide strategic oversight for high-profile projects to ensure alignment with organizational objectives.
• Monitor project portfolios, ensuring effective resource allocation and risk management.
• Collaborate with stakeholders to resolve project-related issues and escalate when necessary.

4. Continuous Improvement:

• Analyze project performance data to identify trends and opportunities for improvement.
• Drive process improvement initiatives to enhance efficiency and effectiveness in project delivery.
• Lead retrospectives and implement lessons learned across future projects.

5. Stakeholder Engagement:

• Establish strong relationships with internal and external stakeholders.
• Act as a trusted advisor on project management practices and principles.
• Facilitate communication between project teams and stakeholders to ensure transparency and alignment.

Required Qualifications:

• Bachelor’s degree in Business, Management, or related field (Master’s preferred).
• 7+ years of experience in project management, with at least 3 years in a leadership role.
• Strong knowledge of project management methodologies (Agile, Waterfall, etc.).
• Relevant certifications (e.g., PMP, PRINCE2, or Agile certifications).

Skills and Competencies:

• Proven leadership and team development skills.
• Exceptional organizational and multitasking abilities.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage change and drive process improvements.

Preferred Qualifications:

• Experience managing large, complex projects or project portfolios.
• Experience managing a global team and working across all timezones.
• Familiarity with PPM and project management software tools.
• Telco industry expertise and knowledge. Experience in the Media and/or Financial Services sectors would be an advantage.

As a global leader, this role will require regular worldwide travel to engage with teams, internal stakeholders and customers.