Release Deployment Analyst

Hi, I'm Arison Ferreira, your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Notwithstanding the requirements below, if you are driven by challenges and eager to work at the forefront of innovation within a supportive team environment, we encourage you to apply!

We are looking for a Release Deployment Analyst who will:

• Acts as a liaison between process and stakeholders.
• Display expertise in the ITSM processes of Change Management.
• Possess technical aptitude and desire to understand technical systems and capabilities within the BMC HELIX solution.
• Communicate effectively across the business at varying levels of leadership.
• Utilize influence to ensure that teams you support understand the value of Change Management to CSG and the business.
• Practice Continual Service Improvement, looking for ways to make existing process and workflow more efficient.
• Identification, management and escalation of development, infrastructure and support issues throughout the change life cycle.
• Assessment of risk and impact to external and internal clients resulting from change and developing mitigation approaches to the management of the risk.
• Coordination with all operational and infrastructure teams required to support change through the creation and monitoring of Jira and Remedy tasks.
• Provide clear communication of the change, issues, risk and impact to all groups affected by the change.
• Coordinate and lead walkthrough conference calls with 15-25 individuals supporting weekly maintenance or quarterly release deployments.
• Overall management and coordination of the change events.

Is this opportunity right for you? We are looking for candidates who have:

• 1 years’+ experience with Change Management/Incident Management and/or BMC Helix is preferred but not required.
• Bachelor’s degree in MIS or equivalent experience.
• Excellent communication and collaboration skills.
• Ability to consult with internal stakeholders and assist them in defining their needs based on product, technology and industry knowledge.
• Ability to work under pressure, meet strict deadlines and conduct multiple projects simultaneously.
• Ability to operate office software applications, with focus on Excel.

Perks & Benefits

• Sulamerica Health
• Sulamerica Dental
• Vidalink
• Food/Meal Voucher
• Child Care Assistance
• Day off: on birthday
• Gympass
• Language assistance
• Digital course platform
• Volunteer time off: 2 days a year

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.