Technical Consultant

Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The incumbent is responsible for providing key development + in-life support for their focused product / solution area to internal and external resources. Create necessary configurations in BSS applications. Support and maintenance of production and non-production environments - including on-call support / work variety of shifts to include weekends, holidays or extra shifts/extended shifts or as needed.

Essential Job Functions

• Work with L1/L2/L3/L4 support and operations teams to ensure successful deployment and operation of their application and ongoing operational activities
• Independently build and test reliable solutions and once released, troubleshoot any issues, actively seeking out problems and solving them.
• Respond to high severity production issues and perform root cause analysis
• Act as Incident Commander during production incidents
• Act as point of communication to the client
• Contribute to Weekly, Monthly and Quarterly client review – e.g. reporting, AAS
• Liaison with cross functional teams to investigate customer issues and drive early resolution.
• Prepare, validate, and Share the data which are required to cleanup/correct/reconcile as a part of fix
• Hands on experience in scripting languages and object-oriented programming language
• Experience in infrastructure and application monitoring tools
• AWS
• Kibana
• Postman
• Excel
• Confluence
• Jira/Remedy/SNOW for ticket mgmt.
• Ability to troubleshoot issues and provide solutions
• Validation of installation/release and configuration processes and procedures
• Participate in the on-call rotation
• Under limited supervision, support the development team in releases and promotions from development through to production, as defined by playbook. Solution & New Product Evaluation:
• Under limited supervision, provides technical input and consultation for application deployment. Communication & Documentation:
• Effectively communicates with customers and colleagues a like.
• Produces and maintains documentation on projects, research, solution delivery and support and automation as assigned.

Experience

• 3-5 years of related experience in operational engineering or equivalent role
• 2-3 years in software development
• Bachelor’s degree in Engineering or equivalent.
• Ascendon knowledge (will be provided through in -house training)
• Reporting
• Workbench
• Automation tooling
• Ticket management (Jira, Remedy)
• Preferably BSS / telecommunication background
• Preferrable one scripting or programming language
• Some experience with a broad range of IT technologies: Network, Storage, Virtualization, Compute, Database, Automation, SDLC, and distributed transactions in high volume managed services or billing services provider environments

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.