Senior Program Manager - Strategic Programs

CSG is seeking a Senior Program Manager for its Strategic Programs division within Professional Services. This role involves leading and managing internal strategic initiatives, including business change and transformation programs. Key responsibilities include developing and executing end-to-end delivery strategies, guiding complex transformation projects, defining program approaches, tracking KPIs, and ensuring alignment between business and technical requirements. The manager will also handle budget creation, risk management, and continuous improvement initiatives, while mentoring less experienced Project Managers.

Must Have

• Lead and manage internal strategic initiatives across the business
• Lead and manage business change and transformation programs
• Deliver highly complex, cross-functional programs with matrix management
• Develop and execute end-to-end delivery strategies
• Guide and manage complex transformation projects or workstreams
• Define and implement program approaches and plans
• Track KPIs, benefits, and program integration
• Facilitate PI (Program Increment) planning
• Create or approve project initiation documentation, delivery approaches, and success criteria
• Deliver projects within agreed scope, budget, and timelines
• Manage risks, issues, and quality standards
• Implement delivery practices and methodologies
• Facilitate workshops, meetings, and requirement-gathering sessions
• Ensure alignment between business and technical requirements
• Develop and execute stakeholder communication plans
• Facilitate senior-level discussions and governance meetings
• Create and manage project budgets
• Proactively identify and address delivery challenges, dependencies, and change management needs
• Drive continuous improvement initiatives
• Mentor and collaborate with less experienced Project Managers
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent experience
• 10+ years of professional experience, including 5+ years in program management
• Proven business acumen
• Strong skills in organizational change management and communications
• Strong knowledge of project management methodologies (Agile, Waterfall, etc.)
• Strong knowledge of project management tooling (MS Project, Jira, Confluence, ADO etc.)
• Relevant certifications (e.g., PMP, PRINCE2, or Agile certifications)
• Expertise in managing large, complex, and multi-functional projects or workstreams
• Ability to coordinate cross-functional teams and stakeholders
• Organized and detail-oriented in managing multiple project components, timelines, and deliverables
• Proven ability to lead and manage internal strategic programs across multiple business units

Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off

We are looking for a Senior Program Manager to join our Strategic Programs division within the Professional Services organization. This role will be responsible for leading and managing internal strategic initiatives across the business, including business change and transformation programs.

We are looking for a Senior Program Manager - Strategic Programs

• Highly complex, cross-functional programs delivery with matrix management of other Project Managers within the same project or multiple workstream.
• Develop and execute end-to-end delivery strategies, ensuring alignment across all project functions and stakeholders.
• Guide and manage complex transformation projects or workstreams within large-scale programs.
• Define and implement program approaches and plans, coordinating multiple projects, vendors, and delivery teams.
• Track KPIs, benefits, and program integration while facilitating PI (Program Increment) planning.
• Create or approve project initiation documentation, delivery approaches, and success criteria.
• Contribute to the project or program delivery strategy.
• Deliver projects within agreed scope, budget, and timelines while managing risks, issues, and quality standards.
• Implement delivery practices and methodologies; facilitate workshops, meetings, and requirement-gathering sessions.
• Stay close to technical and functional details, ensuring alignment between business and technical requirements.
• Develop and execute stakeholder communication plans; facilitate senior-level discussions and governance meetings.
• Create and manage project budgets
• Proactively identify and address delivery challenges, dependencies, and change management needs.
• Drive continuous improvement initiatives within the Delivery Practice or CSG, enhancing efficiency and best practices.
• Mentor and collaborate with less experienced Project Managers to support skill development and project success.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent experience.
• Overall 10+ years of professional experience, including 5+ years in program management.
• Proven business acumen coupled with strong skills in organizational change management and communications
• Strong knowledge of project management methodologies (Agile, Waterfall, etc.) and tooling (MS Project, Jira, Confluence, ADO etc.).
• Relevant certifications (e.g., PMP, PRINCE2, or Agile certifications).
• A seasoned project or delivery professional with strong expertise in managing large, complex, and multi-functional projects or workstreams.
• A collaborative leader who excels at coordinating cross-functional teams and stakeholders to ensure seamless execution.
• An organized and detail-oriented individual skilled in managing multiple project components, timelines, and deliverables.
• Proven ability to lead and manage internal strategic programs across multiple business units.

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.