Manager, Business Continuity

CSG is seeking a Manager of Business Continuity to lead the enterprise-wide Business Continuity program. This role involves coordinating plan governance, testing, and stakeholder engagement to ensure operational resilience and compliance with internal and external standards. The manager will also oversee activity schedules, prepare audit evidence, coordinate RFP responses, and coach analysts, ensuring high-quality plans and effective incident support.

Must Have

• Plan quarterly testing calendars, owner engagement cadences, and change checkpoints.
• Maintain Business Continuity activity schedule by tracking plan attestations, quarterly policy updates, and annual testing commitments.
• Prepare audit evidence packages and respond to auditor inquiries.
• Coordinate responses to customer RFPs by compiling program practices and evidence.
• Coach analysts on analysis, exercise facilitation, and validation techniques.
• Review plan quality and test evidence through structured peer reviews.
• Support incident leaders by assigning liaisons and ensuring plan activation steps are followed.
• Track remediation from tests and incidents through to closure.
• Support ESG reporting activities by coordinating data inputs and contributing to annual disclosures.
• Bachelor’s degree in Accounting, Business, Finance, Information Systems, related field or equivalent experience.
• 5+ years in BCM, Disaster Recovery, or Operational Resilience.
• Experience managing teams and cross-functional programs.
• Knowledge of Business Continuity Management principles, frameworks, and standards (e.g., ISO 22301, NIST).
• Knowledge of risk assessment methodologies and Business Impact Analysis processes.
• Knowledge of SaaS tools for BCM (e.g., Fusion) and related technologies.
• Knowledge of incident response, disaster recovery, and resilience strategies.
• Strong analytical and problem-solving skills for evaluating continuity risks and solutions.
• Excellent communication and facilitation skills for engaging stakeholders and leading exercises.
• Project management skills to plan, execute, and track BCM activities and remediation.
• Technical skills to leverage BCM tools and interpret system recovery requirements.
• Documentation and reporting skills for audits, compliance, and leadership updates.
• Ability to read, write, speak and understand the English language in a business environment.

Perks & Benefits

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are seeking a Manager of Business Continuity to oversee the enterprise-wide Business Continuity program by coordinating plan governance, testing, and stakeholder engagement to ensure operational resilience and compliance with internal and external standards.

We are looking for a Manager of Business Continuity who will:

• Plan quarterly testing calendars, owner engagement cadences, and change checkpoints to meet enterprise readiness goals.
• Maintain the Business Continuity activity schedule by tracking plan attestations, quarterly policy updates, and annual testing commitments to ensure compliance.
• Prepare audit evidence packages and respond to auditor inquiries to demonstrate adherence to Business Continuity standards.
• Coordinate responses to customer RFPs by compiling program practices and evidence to support new business proposals.
• Coach analysts on analysis, exercise facilitation, and validation techniques to build consistent capability across the team.
• Review plan quality and test evidence through structured peer reviews to increase assurance before audits or incidents.
• Support incident leaders by assigning liaisons and ensuring plan activation steps are followed to speed stabilization.
• Track remediation from tests and incidents through to closure to reduce recurring issues.
• Support ESG reporting activities by coordinating data inputs and contributing to annual disclosures as needed.
• This job requires domestic and/or international travel up to 5%.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Accounting, Business, Finance, Information Systems, related field or equivalent experience
• 5+ years in BCM, Disaster Recovery, or Operational Resilience
• Experience managing teams and cross-functional programs
• Knowledge of Business Continuity Management principles, frameworks, and standards (e.g., ISO 22301, NIST)
• Knowledge of risk assessment methodologies and Business Impact Analysis processes
• Knowledge of SaaS tools for BCM (e.g., Fusion) and related technologies
• Knowledge of incident response, disaster recovery, and resilience strategies
• Strong analytical and problem-solving skills for evaluating continuity risks and solutions
• Excellent communication and facilitation skills for engaging stakeholders and leading exercises
• Project management skills to plan, execute, and track BCM activities and remediation
• Technical skills to leverage BCM tools and interpret system recovery requirements
• Documentation and reporting skills for audits, compliance, and leadership updates
• Ability to read, write, speak and understand the English language in a business environment

CSGer Perks & Benefits

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$104,583.88-$167,334.85

This role is eligible for a bonus opportunity.

Location(s):

United States Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.