Network Administrator II

The Network Administrator operates, supports, and improves enterprise network services across data centers, offices, and cloud interconnects. They execute approved changes, resolve incidents, harden configurations, maintain documentation, and collaborate with cross-functional teams to meet availability, performance, security, and compliance objectives.

Must Have

• Operate and troubleshoot routing, switching, VPN, firewalls, wireless, load balancers, and DNS/IPAM.
• Implement changes via established change control processes.
• Participate in incident response (including major incidents).
• Maintain and improve monitoring, alerting, and observability.
• Create and maintain accurate network documentation and SOPs.
• Support security and compliance (e.g., PCI/ISO).
• Contribute to automation for configuration, compliance, backups, and workflows.
• Plan and execute upgrades/migrations during approved windows.
• Bachelor's degree in information technology, Computer Science, or related field; or equivalent practical experience.
• 3-5 years administering enterprise networks with strong troubleshooting and change execution skills.
• Hands-on experience with common enterprise platforms like Cisco networking and Palo Alto/ASA firewalls.
• Familiarity with monitoring and IPAM/DNS tools (e.g., SolarWinds, Infoblox) and ticketing/change systems (e.g., ServiceNow, Jira).
• Basic scripting/automation exposure (e.g., Python, REST APIs, Git/Azure DevOps/GitHub).
• Understanding of ITIL processes (incident, change, problem); strong communication and documentation skills.

Good to Have

• CCNA or CCNP certification.
• Security certifications (e.g., PCNSE).
• Experience with load balancers and certificate lifecycle (e.g., F5 BIG-IP, WAF, TLS hardening).
• Exposure to cloud networking (AWS/Azure), SD-WAN, Zero Trust/remote access, and network security best practices.
• Experience building pipelines or automation for network configuration and compliance.

Perks & Benefits

• Work from Home, in-office, or hybrid options
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Hi, I'm Christy Anne, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a Job Profile Network Administrator II:

Job Summary

The Network Administrator operates, supports, and improves enterprise network services across data centers, offices, and cloud interconnects. They execute approved changes, resolve incidents, harden configurations, maintain documentation, and collaborate with cross‑functional teams to meet availability, performance, security, and compliance objectives.

Key Responsibilities

• Operate and troubleshoot routing, switching, VPN, firewalls, wireless, load balancers, and DNS/IPAM across production and non‑production environments; restore service quickly and document fixes.
• Implement changes via established change control processes; perform peer reviews, validations, and post‑change health checks; communicate plans, risks, and backout steps.
• Participate in incident response (including major incidents); provide accurate impact updates and contribute to post‑incident reviews and corrective actions.
• Maintain and improve monitoring, alerting, and observability; tune thresholds/dashboards to reduce noise and speed up triage.
• Create and maintain accurate network documentation and SOPs; keep inventories, diagrams, and standards current for operations and audits.
• Support security and compliance (e.g., PCI/ISO) by providing evidence, hardening configurations (TLS/certificates/WAF), and remediating findings on schedule.
• Contribute to automation for configuration, compliance, backups, and workflows (e.g., scripts and CI/CD pipelines) to improve speed and consistency.
• Plan and execute upgrades/migrations during approved windows; engage vendors/TAC effectively when needed.

Minimum Qualifications

• Bachelors in information technology, Computer Science, or related field; or equivalent practical experience.
• 3–5 years administering enterprise networks (routing/switching, VPN, firewalls, wireless, DNS/IPAM) with strong troubleshooting and change execution skills.
• Hands‑on experience with common enterprise platforms (e.g., Cisco networking and Palo Alto/ASA firewalls) in production environments.
• Familiarity with monitoring and IPAM/DNS tools (e.g., SolarWinds, Infoblox) and ticketing/change systems (e.g., ServiceNow, Jira).
• Basic scripting/automation exposure (e.g., Python, REST APIs, Git/Azure DevOps/GitHub) for repeatable tasks.
• Understanding of ITIL processes (incident, change, problem); strong communication and documentation skills.

Preferred

• CCNA or CCNP; security certifications (e.g., PCNSE) are a plus.
• Experience with load balancers and certificate lifecycle (e.g., F5 BIG‑IP, WAF, TLS hardening).
• Exposure to cloud networking (AWS/Azure), SD‑WAN, Zero Trust/remote access, and network security best practices.
• Experience building pipelines or automation for network configuration and compliance.

Tools and technologies (examples)Tools

• Cisco routing/switching, wireless
• Palo Alto/ASA firewalls, VPN/remote access
• F5 BIG‑IP (LTM/WAF) or equivalent load balancers
• Infoblox (DNS/DHCP/IPAM)
• SolarWinds/LogicMonitor and NetFlow/packet analysis tools
• Git, CI/CD (Azure DevOps/GitHub), Python/REST APIs

Work conditions

• Participation in on‑call rotation and off‑hours maintenance as required.
• Occasional vendor meetings and cross‑time‑zone collaboration.

SuccessMetrics

• Change success rate and adherence to windows
• MTTR and SLA attainment for incidents
• Reduction in repeat incidents via corrective actions
• Audit readiness and timely closure of findings
• Automation adoption and reduction of manual effort

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!
• View More Benefits (https://www.csgi.com/careers/)

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.

CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

For the EEO it's the Law posting, click HERE.