Roles and responsibilities:

IT Infrastructure Management:

• Manage and Maintain IT Infrastructure and securities: Oversee the entire IT infrastructure, ensuring optimal performance and security, including managing hardware, software, and network systems.
• Endpoint Management: Should have hands-on experience on EDR, Gateway and endpoint security products.
• Web and Application Security on all Public/Shared and inhouse portals.
• Network Administration: Configure and manage network infrastructure, including firewalls, switches, and access points to ensure a secure and reliable network environment.
• Build and configure SDWAN infrastructure to utilise best of the internet output and performance.
• Ensuring Data security of organisations private and public facing endpoints.
• Design and implement Enterprise Wi-Fi management.
• Network Administration: Configure and manage network infrastructure, including Active Directory & WSUS: Manage Active Directory (AD), Group Policy for effective user authentication and timely software updates.
• Audio-Video Conferencing: Set up and support audio-video conferencing systems, ensuring seamless communication and collaboration within the company.
• Documentation: Create and maintain accurate documentation of all IT systems, processes, and procedures to ensure consistent knowledge sharing and compliance.
• IT Support: Provide expert-level support for all IT-related issues, ensuring timely resolution and minimizing downtime.
• Team Collaboration: Work closely with other departments to understand IT needs, implement solutions and provide training as necessary.
• Vendor Management: Coordinate with external vendors to ensure timely procurement, maintenance, and upgrades of IT hardware and software.
• Practice ITIL framework project leadership.
• Design and develop organisation security plans for shared and cloud infrastructure.
• Optimized help desk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Implementation and support of network monitoring tools.
• Optimized network security with implementation of firewalls, UTM and intrusion prevention systems and mitigation tools.

Security and Compliance:

• Ensure the implementation of robust security measures to protect company data and IT assets.
• Maintain compliance with relevant regulations and industry standards.
• Oversee regular security audits, risk assessments, and disaster recovery planning.
• Develop and enforce IT security policies and procedures.

Team Management:

• Manage, mentor, and develop the IT team, fostering a collaborative and productive work environment.
• Set performance goals for self and the team, conduct regular evaluations, and provide feedback and training opportunities.
• Ensure the IT team has the necessary resources and skills to meet organizational needs.
• Promote a culture of continuous learning and professional development within the IT team.

User Support and Experience:

• Ensure high-quality IT support for all users, addressing issues promptly and effectively.
• Implement user training programs to enhance IT literacy and self-sufficiency.
• Monitor user satisfaction and continuously seek ways to improve the IT support experience.
• Strategic Thinking: Ability to align IT strategy with business goals and drive technology initiatives.
• Communication Skills: Excellent interpersonal and communication skills, with the ability to interact effectively with all levels of the organization.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges.
• Project Management: Experience in managing complex IT projects, from planning to execution.
• Certifications: Relevant IT certifications (e.g., ITIL, PMP,) are a plus.
• Flexibility: Willingness