SDE Lead

We are looking for a SDE Lead who will:\n* Managing technical customer interactions during inlife operations\n* Responsible for gathering, designing and documenting customer requirements that meet the client’s needs, and fits within the BSS infrastructure.\n* Cloud Solutions expertise in AWS\n* Good understanding of Telecom/Wireless OSS/BSS Architecture / Design / Delivery Expertise / Operational Expertise\n* Knowledge of Fulfilment/Assurance and Billing, MNP business processes\n* Experience in catalog/order management/rating/billing/invoicing/treatment/MNP areas and real time charging.\n* Be a glue between client-facing team and offshore delivery team\n* DevOps Experience and Culture – Design and deliver ops friendly solutions for good observability & monitorability and supporting operations as they evolve into production\n* This is a hands-on role, a strong interest and inclination to deep dive as necessary to understand problem areas and fix end to end is key requirement.\n* Enabler and coach for delivery teams in domain, technology. Solid team leadership skills to exchange ideas and create a common understanding of project work from conception through issue resolution.\n* An eye and passion for Operations of the application during InLife - automated approach for self healing and self monitoring, resolution of incidents and defects, lead and motivate the ops team, dashboards for various DevOps KPIs\n* Efficient stake holder management both internal and customer for success of business\n* Experience in standards such as TMF, 3GPP, Enterprise Architecture, DevOps.\n* Subject matter expert for one or more CSG products and implementation steps or domain areas, including the business value associated with the delivery of the technical solution.\n* Knowledge of CSG’s product portfolio.\n* Strong design skills with ability to document the designs.\n* Excellent analytical problem-solving skills, with the ability to diagnose complex problems that require complex methods or theories and act as technical lead during production incidents\n* Excellent verbal and written communication skills to influence and gain cooperation. Ability to suitably adapt communication based on the audience, e.g. technical vs. management.\n* Ability to speak, write and understand English.\n* Ability to prioritize effectively within and across one or more assignments through good judgement, seeking guidance where appropriate.\n* Ability to travel domestic and international for extended duration onsite based on requirements of the project.\n* Non-standard work hours may be required and the ability to be on-call.\n\nIs this opportunity right for you? We are looking for candidates who have:\n* 5-8 Years of experience working in Telecom Billing Operations is mandatory.\n* Experience in infrastructure and application monitoring tools, e.g. AWS, C#, .Net, Kibana, Postman, Excel, Confluence, Jira/Remedy, SNOW for ticket mgmt