Business Development Associate

The Business Development Associate (BDA) drives sales and business growth by pursuing inbound leads and generating outbound leads using cutting-edge technology. This role involves extensive market research, developing business strategies, pitching, and forging new business opportunities. The ideal candidate is results-driven, intuitive, resourceful, organized, and motivated to increase sales and enhance CSG’s reputation by solving customer challenges.

Must Have

• Conduct market research using AI and customer intent technology to identify prospective clients.
• Drive pipeline growth by engaging with marketing campaigns and identifying quality leads.
• Coordinate appointments, meetings, and calls between customers, Solutions Consultants, Client Business Executives and Sales Directors.
• Assist in the development of a strong pipeline of new business opportunities through direct customer contact and prospecting.
• Leverage phone/email/social media/intent data for prospecting with key metrics.
• Independently and collaboratively solve deal-level challenges to increase overall revenue and sales bookings.
• Cultivate strong relationships with new clients and further reach within existing client organizations.
• Pre-qualify customers based on company’s business model, strategic initiatives, AI analytical recommendations and "CSG customer fit" guidelines.
• 1-3 years of experience working in sales.
• Demonstrated experience in sales.
• Strategic Thinking: Systematically solves problems and hypothesizes customer pain points, expectations, and implicit needs.
• Communication: Tailors communication to the customer’s needs with authority; strong verbal and written communication skills.
• Interpersonal Influence: Uses rational and emotional drivers that would appeal to customers.
• Networking: Identifies the right customer stakeholders and builds connections quickly.
• Ownership: Goes out of his or her way to complete a job and has a relentless drive to achieve results.
• Workflow Management: Sets clear, realistic, and time-bound objectives that align to business growth.
• A self-starter attitude and ability to thrive in a fast-paced environment.
• Proven analytical ability to organize, interpret, and make recommendations for action.
• Ability to read, write, speak and understand the English, Spanish and Portuguese languages in a business environment.

Good to Have

• Previous experience in a B2B business development role.
• Experience with Salesforce, Salesloft and MS CoPilot.

Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Business Development Associate (BDA) energetically participates in driving our sales engine and growing our business by pursuing inbound leads and driving outbound lead generation by leveraging cutting edge technology. With a passion for attracting new clients and building solid relationships, the BDA conducts extensive market research through various technologies, develops business strategies and pitches, and forges new business opportunities. The ideal candidate is highly driven for results, intuitive, resourceful, and organized. They are motivated to increase sales, enhance CSG’s reputation, and innovate ways to solve our customer’s biggest business challenges. The BDA will have an energetic, can-do attitude and be comfortable working in a metrics-driven environment. A transparent and deliberate path to professional growth opportunity will keep high performers motivated to deliver.

We are looking for a Business Development Associate who will:

• Conduct market research using cutting edge AI and customer intent technology and identify prospective clients.
• Drive pipeline growth by engaging with marketing campaigns and identifying quality leads to pursue.
• Coordinate appointments, meetings, and calls between customers, Solutions Consultants, Client Business Executives and Sales Directors.
• Assist in the development of a strong pipeline of new business opportunities through direct customer contact and prospecting.
• Leverage phone/email/social media/intent data for prospecting with key metrics around setting qualified first sales interactions and next step calls leading to proposals/pipeline.
• Independently and collaboratively solve deal-level challenges to increase overall revenue and sales bookings.
• Cultivate strong relationships with new clients and further our reach within existing client organizations.
• Pre-qualify customers based on company’s business model, current strategic initiatives, AI analytical recommendations and "CSG customer fit" guidelines.

Is this opportunity right for you? We are looking for candidates who:

• 1 - 3 years of experience working in sales
• Demonstrated experience in sales, previous experience in a B2B business development role advantageous
• Experience with Salesforce, Salesloft and MS CoPilot highly advantageous
• Strategic Thinking: Systematically solves problems and hypothesizes possible customer pain points, expectations, and implicit needs; brainstorms with team members to devise solutions to solve complex deal challenges.
• Communication: Tailors communication to the customer’s needs with authority; effectively delivers presentations and has strong verbal and written communication skills.
• Interpersonal Influence: Uses rational and emotional drivers that would appeal to customers to comfortably drive initial conversations in his or her favor.
• Networking: Identifies the right customer stakeholders and builds connections quickly to drive consensus for deals; works cooperatively with a wide range of internal stakeholders for deal success.
• Ownership: Goes out of his or her way to complete a job and has a relentless drive to achieve results; is independent and self-directed and takes initiative with minimal direction or supervision.
• Workflow Management: Sets clear, realistic, and time-bound objectives that align to business growth; breaks each objective into tasks and process steps that can be achieved with a realistic timeframe.
• A self—starter attitude and ability to thrive in a fast-paced environment with changing priorities and deadlines.
• Proven analytical ability to organize, interpret, and make recommendations for action by critically analyzing AI recommendations, intent data, sales and customer feedback.
• Ability to read, write, speak and understand the English, Spanish and Portuguese languages in a business environment.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s):

Colombia Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

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About Us

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. If not us, then who? Learn more

CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.

CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

For the EEO it's the Law posting, click HERE. Read More