Job Description
The Desktop Support Administrator I at CSG International is responsible for installing, configuring, and troubleshooting desktop systems, maintaining security, and managing hardware/software inventory. This role involves providing provisioning and support for printers and mobile devices, collaborating with teams to resolve technical issues, and documenting trouble tickets. The ideal candidate will have 1-2 years of technical support experience and familiarity with Windows and Mac operating systems.
Good To Have:
- Appropriate certifications such as A+, MCSA, MCSE, MCP, CCNA.
- Ability to learn and use professional concepts.
- Ability to communicate highly technical information to both technical and non-technical users.
- Ability to stand/walk up to 20% of day and lift up to 50 lbs.
- Ability to handle multiple tasks and tight deadlines.
- Experience with Office 2010, Lync 2010, VOIP, Remedy, HP Asset Center.
- Experience provisioning Tablets and Smart Phones.
Must Have:
- Install, configure, and troubleshoot desktop systems.
- Maintain passwords, data integrity, and file system security.
- Track and manage hardware and software inventory.
- Provide provisioning and support for printer and mobile devices.
- Collaborate with team members to resolve client requests and technical issues.
- Document all trouble tickets with clear, concise explanations.
- Escalate situations outside employee's control that could adversely impact services.
- Determine the scope of trouble tickets and responsible departments.
- Associates Degree Equivalent Experience.
- 1-2 years’ experience in providing customer service in a technical support role.
- Familiarity with Windows 7, Windows 8, and Mac OS.
Perks:
- Work from Home, in-office, or hybrid options
- Employee Belonging Groups
- Healthcare: Dental, Medical
- Paid Vacation, Volunteer, and Holiday Time Off
As the 2nd largest business support solutions (BSS) provider, CSG International provides solutions to a global client base. Join an elite team of IT professionals who are driven for success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams. Our Desktop Support Administrator positions are key to the quality resolution of client service requests which includes but is not limited to: PC hardware and operating systems, software application installation, configuration, and upgrades.
We are looking for a Desktop Support Administrator who will:
- Installs, configures and troubleshoots desktop systems
- Maintains passwords, data integrity and file system security
- Proactively identifies process gaps and recommends solutions
- Hardware and Software Inventory tracking and management
- Provides provisioning and support for printer and mobile devices
- Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors
- Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures
- Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
- Determine the scope of the trouble ticket and the responsible department
Is this opportunity right for you? We are looking for candidates who:
- Associates Degree Equivalent Experience required
- 1-2 years’ experience in providing customer service in a technical support role
- Appropriate certifications such as A+, MCSA, MCSE, MCP, CCNA are not required, but are highly desirable
- Ideal skills include: Ability to learn and use professional concepts
- Ability to communicate highly technical information to both technical and non-technical users
- Ability to stand/walk up to 20% of day. Ability to lift up to 50 lbs.
- Ability to handle multiple tasks and tight deadlines
- Familiar with Windows 7, Windows 8 and Mac OS
- Experience with Office 2010, Lync 2010, VOIP, Remedy, HP Asset Center, provisioning Tablets and Smart Phones beneficial
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