Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

World Relief seeks a Housing Stabilization Enrollment Specialist who will work with an interdisciplinary team to support refugee and other newcomers who are seeking rental assistance. The Enrollment Specialist will work with a wide range of families and households, helping them with the rental assistance application process, setting budgets, communicating expectations, and also providing information and referral services when clients could benefit from other services and resources.

ROLE & RESPONSIBILITIES:

• Provide updated information on application processes to colleagues, eligible applicants, and community partners regarding availability of funds and steps to apply.
• Conduct weekly outreach through various methods such as calls, text messages and handing out flyers.
• Maintain calendar appointments and tracking spreadsheets for referrals and outreach.
• Complete intake, eligibility determination and enrollment in the HSS program, entering data and updating records for the program.
• Assist with completion of online applications, with careful attention to details.
• Follow up with applications and reach out to appropriate channels to quickly resolve issues.
• Review applications and supporting documentation for accuracy.
• Upload documents into the appropriate secure database folders.
• Maintain confidentiality and professionalism in handling client and other stakeholder information.
• Communicate with landlords about W-9s and payment processes.
• Ensure each client is familiar with their budget and ongoing expectations around paying rent.
• To further support HSS applicants, when appropriate provide clients with information and make referrals to other internal or external resources and services.
• Collaborate with the housing and case management teams regarding the housing needs of applicants.
• Attendance at team meetings and training as requested.
• Participate in certain outreach and welcome events in coordination with the community ambassador team.
• Other duties as assigned.

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Competence working with computers and basic Microsoft software
• Written and Spoken fluency in English
• Experience in a multicultural setting, working across language barriers

PREFERRED QUALIFICATIONS:

• Detail oriented with high accuracy
• Ability to prioritize competing responsibilities and balance a workload that can sharply increase or decrease depending on external factors
• Self-starter, able to work independently and meet weekly and monthly targets
• Team player, able to work well with others and maintain professionalism
• Strong communication skills
• Experience in a multicultural setting, working across language barriers
• Associate level degree at minimum preferred
• Bilingual preferred

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.