HR Operations Associate

1 Month ago • 3 Years + • Human Resource

Job Summary

Job Description

As an Operations Associate in the Global HR Operations organization, you will provide frontline employee support, process transactions, and improve the employee experience. You will manage employee queries, troubleshoot issues, manage offboarding processes, and process data. You will also conduct audits, create documentation, and identify areas for improvement. Expedia is looking for someone to deliver outstanding service in a fast-paced environment.
Must have:
  • 3+ years of experience in a customer-facing role.
  • Strong customer-oriented mindset for exceptional service.
  • Effective communicator across multiple channels.
  • Self-starter with continuous improvement mindset.
  • Detail-oriented with ability to manage multiple tasks.
  • Proficient in Microsoft Office, especially Excel.

Job Details

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

As an Operations Associate in the Global HR Operations organization, you will support the delivery of simple, scalable, and efficient core HR services to all Expedia employees worldwide. This includes providing frontline employee support, processing high-volume transactions, and continuously enhancing the employee experience through insights and process improvements.

You will manage employee-related queries submitted via a ticketing system, focusing on high-quality service delivery and operational excellence. You’ll also play an active role in identifying areas for improvement to enhance service delivery and employee satisfaction.

At Expedia, we’re passionate about helping people experience the world through travel. Fueled by innovation and driven by purpose, our people thrive in a fast-paced, energetic environment that’s transforming the travel industry.

In this role you will

  • Deliver outstanding service by evaluating and responding to HR/employee queries in ServiceNow, ensuring timely and high-quality resolutions within defined SLAs.

  • Provide troubleshooting and resolution for complex transactions, procedural issues, and data-related concerns; escalate HRIS-related issues as needed.

  • Manage end-to-end offboarding processes and support a positive alumni experience.

  • Accurately process data and job change transactions in the HRIS system within required timelines.

  • Conduct audits and verify data accuracy by running and analyzing reports.

  • Create and maintain process documentation and flowcharts to support operational performance improvements.

  • Identify opportunities to improve service quality, efficiency, and responsiveness.

  • Proactively escalate issues with potential broader impact to the appropriate teams for resolution.

Experience and qualifications

  • 3+ years of experience in a customer-facing operations role.

  • Strong customer-oriented mindset, committed to delivering exceptional service.

  • Effective communicator across multiple channels (e.g., phone, chat, email, and case management tools).

  • Self-starter with a continuous improvement mindset and strong problem-solving skills.

  • Flexible and adaptable to a dynamic, fast-changing environment.

  • Detail-oriented with the ability to manage multiple tasks and deliver high-quality work.

  • Strong prioritization skills, able to assess task urgency and impact effectively.

  • Proficient in Microsoft Office, especially Excel; working knowledge of PowerPoint and Word.

  • Eager to contribute to test-and-learn initiatives and process innovation.

  • Ability to interpret and analyze HR data is a plus.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Similar Jobs

Rockstar Games - Associate Production Coordinator: Environment Art

Rockstar Games

Edinburgh, Scotland, United Kingdom (On-Site)
3 Weeks ago
UPF Industries  - Benefits Coordinator

UPF Industries

Grand Rapids, Michigan, United States (On-Site)
1 Month ago
Nintendo - Intern - Competitive Play

Nintendo

Redmond, Washington, United States (On-Site)
8 Months ago
Haleon - Intern, Expert Marketing

Haleon

Singapore (On-Site)
3 Weeks ago
WebTech Corporation - Sourcing Specialist

WebTech Corporation

Kąty Wrocławskie, Lower Silesian Voivodeship, Poland (On-Site)
2 Months ago
Sword Health - Regional Vice President, Labor & Public Sector

Sword Health

United States (Remote)
5 Months ago
gameforge  - Service Employee

gameforge

Karlsruhe, Baden-Württemberg, Germany (Hybrid)
1 Month ago
Penumbrainc - HR Assistant - Temp

Penumbrainc

Alameda, California, United States (On-Site)
1 Month ago
AeroSpike - Sr. Technical Recruiter

AeroSpike

Bengaluru, Karnataka, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NXP - Equipment & Maintenance Supervisor

NXP

Bangkok, Thailand (On-Site)
1 Month ago
NinjaVan - B2B Account Manager

NinjaVan

Cabuyao, Calabarzon, Philippines (Hybrid)
9 Months ago
NinjaVan - Shipper Support Supervisor

NinjaVan

Yogyakarta, Special Region Of Yogyakarta, Indonesia (On-Site)
1 Year ago
Tesla - Associate Technical Support Engineer (French Speaker)

Tesla

North Holland, Netherlands (On-Site)
5 Months ago
ALTEN - Methods and Industrialization Engineer

ALTEN

Grenoble, Auvergne-Rhône-Alpes, France (On-Site)
2 Weeks ago
Inveniolsi - Enterprise Portal

Inveniolsi

India (On-Site)
1 Month ago
Rolls-Royce - Production Planner - Submarines

Rolls-Royce

Derby, England, United Kingdom (Hybrid)
1 Month ago
Aristocrat - Field Engineer I

Aristocrat

Oklahoma City, Oklahoma, United States (On-Site)
1 Month ago
Visa - Technical Solutions Consultant

Visa

Almaty, Almaty Region, Kazakhstan (Hybrid)
3 Weeks ago
Capgemini - Financial Controller

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in India

Qualcomm - Engineer - Debugging

Qualcomm

Hyderabad, Telangana, India (On-Site)
2 Months ago
Qualcomm - RTL Power design engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Capgemini - Powerflex Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Google - Staff Software Engineer, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
6 Months ago
warner bros games - Staff Software Engineer

warner bros games

Hyderabad, Telangana, India (Hybrid)
3 Months ago
Qube Cinema - Engineer-Mastering Services (Films)

Qube Cinema

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
Marvell - Staff Engineer, Physical Design

Marvell

Bengaluru, Karnataka, India (On-Site)
4 Weeks ago
Capgemini - AI & Analytics

Capgemini

Kolkata, West Bengal, India (On-Site)
1 Month ago
Qualcomm - .NET Developer Engineer

Qualcomm

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Brillio - Senior Software Development Lead - R01536938

Brillio

Gurugram, Haryana, India (Hybrid)
8 Months ago

Get notifed when new similar jobs are uploaded

Human Resource Jobs

HP - Director, Sourcing Transformation

HP

Spring, Texas, United States (On-Site)
1 Month ago
SparkCognition - Recruiter

SparkCognition

Bengaluru, Karnataka, India (On-Site)
9 Months ago
adictiz - HR Intern H/F

adictiz

Lille, Hauts-de-France, France (Hybrid)
1 Month ago
NinjaVan - Intern, Human Resources

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
9 Months ago
Trek - Warehouse Employee

Trek

Wijchen, Gelderland, Netherlands (On-Site)
5 Months ago
Niantic - Senior Recruiter

Niantic

Bellevue, Washington, United States (Hybrid)
3 Weeks ago
USE Insider - Chatbot Integration & Onboarding Specialist/Manager/Consultant

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
2 Months ago
Wargaming - Tactical Sourcing Supervisor

Wargaming

Prague, Prague, Czechia (Hybrid)
4 Months ago
bytedance - Payroll Analyst - HR Operations - India

bytedance

Mumbai, Maharashtra, India (On-Site)
3 Months ago
playrix  - Senior Recruiter

playrix

Cyprus (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.For more information, visit.

Seattle, Washington, United States (On-Site)

New York, United States (On-Site)

Dallas, Texas, United States (On-Site)

Chicago, Illinois, United States (On-Site)

Austin, Texas, United States (On-Site)

Seattle, Washington, United States (On-Site)

Austin, Texas, United States (Hybrid)

London, England, United Kingdom (On-Site)

Seattle, Washington, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Expedia

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug