Implementation Manager II

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

Manages customer and Syniverse technical deliverables during the product implementation process to ensure high quality product solutions are delivered to our customers in a timely manner. Performs as a direct liaison between Syniverse small and medium sized domestic and international customers, selected vendors, and internal cross-functional resources during the implementation of Syniverse existing product sets that are categorized as medium size in complexity.

Some of What You'll Do

Scope of the Role:

• Direct Reports: This is an individual contributor role with no direct reports.

Key Responsibilities:

• Contributes to delivering medium complexity product implementation solutions that meet customer objectives.

• Accurately interprets and validates contractual commitments and takes ownership for implementing the products and services described in the contract.

• Acts as a liaison among middle management, project sponsors, and the project team to ensure information is communicated and internal and external customers are supported in the most appropriate manner.

• Reviews all aspects of the implementation process with the customer to establish and clarify expectations.

• Leads the Project team to validate scope, and to validate customer and Syniverse specific tasks and deliverables for existing product solutions that are categorized as small to medium size in complexity.

• Leads the Project team in the successful execution of the project plan by managing project milestones, schedules and dependencies with external customers.

• Conducts recurring meetings to review major milestones and deliverables in the project plan and manages ongoing customer expectations throughout the project.

• Identifies, tracks, and reports on all issues during the implementation process to ensure timely resolution and to minimize project risk.

• Completes all project closure activities, including customer sign-off, turnover to support, and billing initiation.

• Facilitates identification, procurement, receipt, installation and testing of facility, network, hardware and software required for the implementation.

• Coordinates user and administrator training.

• Maintains project documentation and stores in central repository to ensure corporate compliance and provide an audit trail backup for support.

Experience, Education and Certification:

• 2+ years of project/implementation management and customer service/support experience is required.

• Bachelor’s degree in related area preferred.

• Desirable understanding of Telecommunication industry product and services to include: Number Portability, Location Services, Networking (LAN/WAN, SS7, Frame Relay, X.25), Signaling Protocols (GSM and IS41), cellular switch interoperability, and hardware and software platforms (Tandem and Unix).

• Strong working knowledge of Project Management principles.

• Strong knowledge of Project Management tools such as Niku Open Workbench or MS Project.

Additional Requirements:

• Strong Leadership skills.

• Excellent oral and written communication skills.

• Strong Analytical and Problem Resolution skills.

• Strong Organization skills.

• Strong Control and Follow-up skills.

• Strong Conflict Management and Resolution skills.

• Marketing and/or product planning experience a plus.

• Knowledge in Syniverse’s products is desired.

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.