Inbound Sales Representative Associate - Voice

12 Minutes ago • 1-3 Years

Job Summary

Job Description

As an Inbound Sales Representative Associate, you will join the Customer Support vertical, focusing on managing and resolving customer queries, handling escalations, and addressing complaints to provide optimal resolutions. You will be responsible for closing faults and complaints within service level agreements (SLAs). This role involves solving routine problems using established guidelines, interacting with your team and supervisor, and working as an individual contributor within a focused scope. The position may require working in rotational shifts.
Must have:
  • Manage and resolve customer queries
  • Handle escalations and complaints from dissatisfied customers
  • Provide best resolutions to customers
  • Close faults and complaints within SLAs
  • Solve routine problems using precedent and general guidelines
  • Interact within your own team and with a direct supervisor
  • Work with detailed to moderate instruction on daily tasks
  • Make decisions impacting your own work
  • Work as an individual contributor as part of a team
  • Ability to work in rotational shifts

Job Details

Job Description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative Associate - Voice

Qualifications: Any Graduation

Years of Experience: 1 to 3yrs

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for? •Collaboration and interpersonal skills•Ability to work well in a team•Problem-solving skills•Ability to perform under pressure•Written and verbal communication

Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines• Your expected interactions are within your own team and direct supervisor• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments• The decisions that you make would impact your own work• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work• Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation

Locations

Bengaluru

Additional Information

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Important Notice

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About The Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

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