Inside Sales Support Specialist

7 Minutes ago • 2 Years + • $50,000 PA - $60,000 PA

Customer Service

Job Description

The Inside Sales Support Specialist manages daily pre-sale Federal business activities, including equipment and service quoting for direct customers and partners. This role ensures quoting deadlines are met, builds strong relationships with partners and outside sales, and acts as a trusted resource. The specialist indirectly drives sales growth by providing comprehensive support, enabling sales teams to focus on new opportunities and achieve business targets within an assigned territory.

Good To Have:

2+ years of customer service/sales related experience.
Exceptional interpersonal skills.
Excellent analytical, verbal and written communication skills.
Strong organizational skills and the ability to handle multiple tasks.
Effective time management skills.
Proficient computer skills with emphasis on Windows-based and Google applications.
Customer-focused; extremely detail-oriented individual.
Ability to maintain a positive attitude in a high-stress/fast-paced work environment.
Confident individual who is willing to assume responsibility.
Adaptive and flexible (changing technologies, processes, environments).
Ability to work and make decisions with minimal supervision.
Team player.

Must Have:

Manage daily pre-sale Federal business activities associated with Equipment and Service quoting from both direct Customers and Partners.
Meet quoting deadlines.
Build strong relationships with partners and outside sales.
Be a trusted partner and valued resource for all support needs.
Establish a strong rapport and relationship with both existing and potential customers.
Indirectly impact sales growth by providing comprehensive sales support that enables direct sales teams and partners to sell more, save time and focus on driving new opportunities.
Support a specific territory and be accountable and incentivized for the team achievement of specific business targets and results.
Utilize proactive management skills to drive prioritization.
Tactfully and courteously interface with field sales representatives.
Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions.
Effectively communicate with channel partners and manufacturer representatives to resolve pre-sale issues.
Identify process improvements and work to standardize best practices.
Educate customers on respective Motorola business processes and procedure.
Partner with Account Manager and be viewed as strategic partner and extended team member.
Serve as liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues.
Actively work to reduce sales team administrative time spend and convert it to increased selling time.
Interface with Sales Leadership to identify support needs & trends that increase selling time.
Provide daily coaching and consultation to the Field on business and operational processes.
Represent the needs of sales in meetings and cross-functional projects.
Attend all regional/territory meetings, as appropriate.
Bachelor's degree.
Must be a U.S. citizen.

Perks:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

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The Inside Sales Support Specialist is responsible for managing daily pre-sale Federal business activities associated with Equipment and Service quoting from both our direct Customers and Partners. The Inside Sales Support Specialist is held accountable for meeting quoting deadlines, building strong relationships with our partners and outside sales, and being a trusted partner and valued resource for all support needs. This individual is responsible for establishing a strong rapport and relationship with both existing and potential customers.

Concurrently, the Inside Sales Support Specialist is responsible for indirectly impacting sales growth by providing comprehensive sales support that enables our direct sales teams and partners to sell more, save time and focus on driving new opportunities. Each Inside Sales Support is assigned to support a specific territory and will be held accountable and incentivized for the team achievement of specific business targets and results. By providing a comprehensive sales support infrastructure, the Inside Sales Support Specialist accelerates the throughput of business and allows the outside sales force to focus on new demand generation.

Responsibilities include but are not limited to:

Responsible for managing daily pre-sale Federal business activities associated with Equipment and Service quoting from both our direct Customers and Partners
Utilize proactive management skills to drive prioritization
Tactfully and courteously interface with field sales representatives in order to build strong business relationships
Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
Effectively communicate with channel partners and manufacturer representatives to resolve pre-sale issues
Responsible for identifying process improvements and working to standardize best practices
Educate customers on respective Motorola business processes and procedure
Partner with Account Manager and be viewed as strategic partner and extended team member
Be a trusted partner and valued resource for all support needs and business activities for assigned sales team; Examples include: quote generation and comprehensive end-to-end “request for quote” process management, expedite access to marketing materials and product information, deliver product and pricing comparison matrices to accelerate customer decision-making, maintain and manage customer specific pricing contract data and reporting requirements, manage and resolve a wide-variety of product configuration & pricing issues, etc.
Serve as liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues
Actively work to reduce sales team administrative time spend and convert it to increased selling time; Enable the sales team to focus their time, effort, and priorities on new opportunities
Interfaces with Sales Leadership to identify support needs & trends that increase selling time
Provide daily coaching and consultation to the Field on business and operational processes
Voice of Field and represents the needs of sales in meetings and cross-functional projects
Extended team member and attends all regional/territory meetings, as appropriate

Additional Knowledge/Skills:

2+ years of customer service/sales related experience preferred
Exceptional interpersonal skills
Demonstrates excellent analytical, verbal and written communication skills
Strong organizational skills and the ability to handle multiple tasks
Effective time management skills
Proficient computer skills with emphasis on Windows-based and Google applications
Customer-focused; extremely detail-oriented individual
Ability to maintain a positive attitude in a high-stress/fast-paced work environment
Confident individual who is willing to assume responsibility
Adaptive and flexible (changing technologies, processes, environments)
Ability to work and make decisions with minimal supervision
Team player

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Target Base Salary Range: $50,000 - $60,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements