Customer Care Associate IV
Job Description
- Engage with marketing-generated leads and cold prospects via phone and email.
- Qualify leads to determine service and product needs, uncovering key information for the sales team.
- Present qualified, sales-ready leads to the outside sales team with detailed account history.
- Accurately manage and update lead information within our CRM system.
- Support specific marketing campaigns by executing teleprospecting activities.
- Advanced English skills.
- Excellent verbal and written communication skills.
- Proactive and confident self-starter with a high degree of emotional intelligence.
- Experience with Salesforce.com or similar CRM systems.
- Strong attention to detail and ability to follow processes effectively.
- Ability to handle objections and persevere with a positive, patient attitude.
- Part of an ever-evolving global organization focused on transformation and innovation
- A culture of belonging where you are encouraged to use your voice
- Global connectivity with 26,000+ colleagues across 60 countries
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Role
As a Customer Care Associate IV, you'll be at the forefront of our lead generation efforts, responsible for cultivating and qualifying marketing-generated leads. Your primary goal is to turn initial inquiries into sales-ready prospects, helping to elevate our sales pipeline and drive business growth. You'll engage with new prospects, understand their needs, and strategically set up our sales team for success.
What We Offer
- Part of an ever-evolving global organization focused on transformation and innovation
- A culture of belonging where you are encouraged to use your voice
- Global connectivity with 26,000+ colleagues across 60 countries
Key Responsibilities
- Engage with marketing-generated leads and cold prospects via phone and email.
- Qualify leads to determine service and product needs, uncovering key information for the sales team.
- Present qualified, sales-ready leads to the outside sales team with detailed account history.
- Accurately manage and update lead information within our CRM system.
- Support specific marketing campaigns by executing teleprospecting activities.
Requirements
- Advanced English skills.
- Excellent verbal and written communication skills.
- Proactive and confident self-starter with a high degree of emotional intelligence.
- Experience with Salesforce.com or similar CRM systems.
- Strong attention to detail and ability to follow processes effectively.
- Ability to handle objections and persevere with a positive, patient attitude.
Join us at the Mountain where culture and values are practiced and respected every day.
