Insurance Training Manager

The Training Manager will identify and monitor training needs in the organization, design, plan, and implement training programs, policies, and procedures to fulfill business requirements. Training manager will build a strong partnership with the sales and business teams to identify training / development needs to drive customer advisory & sales targets for their teams. The training manager is expected to not only have theoretical knowledge but is expected to deliver practical sessions. The candidate should be able to bring in cultural changes and build orientation for structural solves in the organization. Mentioned below is the detailed job role expectations -

Content

1. Building content strategy and planning by identifying the training needs, defining the learning objectives for training.

2. Develop training content such as e-learning modules, instructional guides, participant handouts, gamification and multimedia to enhance training experience and retention of the content.

3. Leverage advanced technology and digital trends to create innovative and effective learning programs.

Training Delivery

1. Conceptualize the structure, methodology, framework and implementation of the sales training for all business areas.

2. Scheduling training sessions and coordinating with the teams for the trainee’s participation – Example: Liaise with workforce management team for conducting refresher trainings, liaise with Talent acquisition team for new hire training programs etc.

3. Conducting training sessions using various methods such as face to face, quick snippet based training or blended learning [mix of online and offline training methodologies].

4. Periodically conduct dip-stick checks for the training batches – Trainer and Training efficacy evaluation.

5. Liaise with Floor operations to address learning gaps, instruction problems, or attend for any new training needs

Knowledge Management

1. Develop a comprehensive mapping of KM Information sources – contribute to the development of and maintenance of the knowledge management systems.

2. Create a framework to address the gaps observed in KM and Identify opportunities for innovation, process, procedure and policymaking/adjustments

3. Oversee capacity building and support for internal knowledge acquisition – ensure industry best practices are developed, implemented and strengthened.

Talent Development

1. Develop and implement robust competency-based training programs for the organization and lead the talent development process across all levels.

2. Offer leadership training focusing on skills such as active listening, conflict resolution, and fostering a culture of mutual respect and support.

3. Establish mentorship initiatives to pair junior trainers with the senior trainers, promoting knowledge transfer and career development.

4. Usage of data to identify high-potential employees and build a robust talent pipeline, ensuring continuity and retaining critical knowledge and experience within the company.

Required qualification for the role –

• Minimum 8 years of experience in corporate training or L&D team.
• Hands-on expertise with LMS platforms, e-learning tools, Microsoft Office suite and understanding of any other training development and delivery software’s.
• Educational requirements – Any Graduate. Certification in Training & Development is a plus.
• Preferred - In-depth understanding of insurance products, regulations, compliance requirements, and industry’s best practices will be advantageous.

Competency required for this role –

• Strategic Thinking –Influence, negotiate and build relationship with the business and functional support teams.
• Execution Rigour – Design, develop and deliver training solutions by ensuring right prioritization.
• Problem Solving – Should be able to optimize the process by bringing in creative and innovative solutions.

Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy